Hcp Case Manager

**Case Management**
- Provide verbal and in writing information to consumers, new to the program, that clearly sets out fees, budgets, service availability etc. in a Service Agreement in accordance with the Australian Government Guidelines.
- Develop and document consumer/carer focused care plans for consumers/carers having regard to their preferences and vision, as well as to available resources.
- Provide ongoing case management for Home Care Packages (HCP) for the consumer/carer, conduct regular reviews of their needs and amend care plans as appropriate.
- Liaise and advocate with other relevant service providers regarding individual care needs and required levels/types of services.
- The case management responsibility involved in the implementation of a planned intervention.
- Maintain up to date consumer/carer files including care Plans and care notes.
- Be responsible for consumer/carer confidentiality and security of information as outlined in EIH Care’s Privacy Policy and Legislation.
- Ensure that services are culturally relevant to the needs of consumers/carers.
- In conjunction with the consumer/carer undertake regular risk assessments and provide support to the consumer to rectify risks.
- Address consumer/carer complaints in accordance with EIH Care’s Complaints Policy and provide feedback to consumer/carer and Area Leaders.

**Standard Organizational Responsibilities**
- Customer Service
- Promote and enforce EIH Care’s policy of excellence in customer service.
- Provide appropriate customer services to our customers in a prompt and engaging manner via social media or web updates.
- Maintain the highest ethical standards and confidentiality in dealing with data, our customers and each other.

**Human Resources**
- Identify training and development needs through Appraisal System for yourself and any staff you directly supervise and participate in corporate training.
- Ensure adherence to EIH Care Code of Conduct, Equal Employment Opportunity, Privacy procedures and other policies and programs.
- Participate fully in the Staff Performance Management System, Recruitment and Induction processes
- Required qualities_
- Professional approach
- Ability to work under pressure.
- Organizational and time management skills
- Excellent self-presentation
- Desired competencies_
- Analytical thinking
- Business awareness
- Strategic thinking
- Positive approach to change
- Qualifications, Experience & Knowledge_
- Qualification in business or marketing ideal for this position
- Relevant commercial or practical experience
- Relevant commercial experience leading and managing a fast-paced team
- Knowledge of employment relations law is required
- Skills & competencies_
- **Customer service focused**:committed to providing exceptional customer service across all channels - written, phone and face to face
- **Communication**:the ability to communicate clearly and concisely**, **varying communication style depending upon the audience
- **Attention to detail**: excellent attention to detail and written skills when communicating with others, both internally and externally
- **Teamwork**: willingness to assist and support others as required and get on with team members
- **Time management/organisation**: accomplish objectives effectively within time frame given and carry out administrative duties within portfolio in an efficient and timely manner
- Personal attributes_
- Professional approach (essential)
- Confident manner (essential)
- Positive approach to change (essential)

Pay: $80,000.00 - $90,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Case management: 1 year (preferred)

Work Location: In person