Customer Success Specialist- Livestock Supply Chain

**A LITTLE INFORMATION ABOUT US**

Foods Connected is an award winning cloud based software platform that helps retailers and food companies across the world manage their supply chain, quality control and trading and planning management. Our software solutions are currently utilised by 10 of the largest food retailers in the world. As a team, we provide tools that help our customers manage their processes in a fast and efficient way and provide real-time visibility and reporting on what is happening in their business.

At Foods Connected, we recognise that our employees are our most important asset and we value creating a great working environment to ensure our team enjoy coming into the office every day working together and solving problems for our customers. Whether we are in the middle of a fast and intense development sprint, on a Teams call discussing our project statuses or enjoying a game of ping-pong or pool in the office, it is important to us that our employees are happy and delivering the best possible result for our customers.

We’re always keen to welcome talented individuals to join our expanding team in Sydney. So if you’re driven, with a passion for developing simple software solutions, creating great user experiences, designing scalable solutions for real business challenges and ensuring customer happiness then we’re looking for you

**IS THIS SOMETHING THAT INTERESTS YOU?**

The Livestock Supply Chain Specialist will oversee and support the implementation and ongoing success of Foods Connected tools with our current customers focused on Procurement and Protein Optimise Solution. This role will require someone who holds at least 2-3 years' experience working in meat supply chain for Beef Lamb or Pork, ideally with factory floor experience - either directly or indirectly in another role. Whilst working with a customer, the Livestock Supply Chain Specialist will become an extended arm of our customers team to help and ensure we continue to keep their business ahead of the market.

In this role, you will work with front-line users to understand their needs and ensure tools are configured accordingly. You will conduct business process analysis, gathering and documenting system requirements and business decisions. You will also assist with implementation tasks such as facilitating workshops, configuring & cleansing data, and supporting customers in their use of the system.

Openness to travel in this role, is key to successfully helping our clients solve their toughest problems and implement solutions to improve their operations.

**RESPONSIBILITIES**:

- Support current accounts within Foods Connected and develop the Foods Connected presence within that client.
- Complete data manipulation and cleansing for key accounts onboarding.
- Conduct workshops with customer teams to understand their problems or ideas that could help improve their business.
- Provide insight into what we can offer to help their business and develop project proposals & plans on driving change.
- Delivering presentations and training of the ‘live system’ to client user groups.
- Working with current and new key accounts, listening to their needs, and satisfying their requirements whilst at the same time remaining within the confines of Foods Connected’s core strategy and software objectives.
- Complete business analysis on key accounts operations to help them understand where Foods Connected tools fit best into their operations and the benefit the system will bring.
- Assist with the development of reports, and the loading and configuration or demonstration data and systems.
- Proactively manage changes in project scope, identify potential crises and devise contingency plans.
- Collaboration with the Software Development Team and Head of Business to determine what will be included in the development plan for new business.
- Own the communication and execution of solution hand-over to client services, service delivery, technology, and other team members at designated milestones.
- Test new system developments, review, and recommend changes to development team.
- Assist the Business Development team with product demonstrations to new customers.

**EXPERIENCE AND QUALIFICATIONS**:
To perform this job successfully, the_ Livestock Supply Chain Specialist_ should have experience with:
Minimum Qualifications:

- Bachelor’s degree in related field and 3 years relevant experience; or equivalent combination of education and experience.
- Previous experience of working in Red Meat supply chain Beef, Pork & Lamb.

Preferred Qualifications:

- 4+ years’ experience in a role within the Supply chain of the food industry interacting with Software systems for tracking Production, Quality, Suppliers or Procurement.
- Prior experience with the Food industry.

Technical Skills:

- Knowledge of software solutions utilised across the Food Industry.
- Microsoft: 365 Suite (Excel, PowerPoint, etc.)

**BENEFITS**:

- Competitive Base Salary
- Cl