Member Support Manager Kings Cross

2 weeks ago


Sydney Eastern Suburbs, Australia Fitness First Full time

**About Fitness First**:
A globally recognised leader in the fitness sector, Fitness First currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with Fitness First is more than just a paying job. It's the start of a career that will allow you to empower thousands to put themselves First and lead fearless and extraordinary lives.

As an employer, we are on a mission to uncover exceptional talent and nurture, develop and celebrate our employees.

**The opportunity**:
The Member Support Manager (MSM) at our Kings Cross club is responsible for taking overall management of the member experience. They lead a team of Member Support Consultants (MSC), to achieve new sales targets and achieve member retention budgets, whilst overseeing front desk operations to ensure each of our members receives exceptional, personalised service.

The MSM is a motivational leader with the ability to mentor a team and lead by example. tasked with mentoring their team and giving them the tools to succeed in their role. They use their sales expertise, organisational capabilities and excellence in customer service to imbue their team with the behaviors needed to create a thriving Fitness First club, where members can achieve and exceed their goals.

**Key responsibilities**:

- Manage the daily workflow of the club's MSC team ensuring the club reaches monthly sales targets
- Achieve your own individual proportionate monthly and annual sales targets to contribute to the success of the team
- Create a structure to ensure that the MSC team achieves their daily minimum performance criteria
- Assist with the delivery of sales training to develop the MSC team
- Achieve member retention and growth budgets on a monthly basis
- Support the Club and Regional Manager in developing initiatives to drive membership growth
- Support the Club Manager in developing the MSC fortnightly roster

**About you**:

- Able to demonstrate proven sales and customer service experience with a clear ability to hit KPIs
- An understanding of the cycle of selling, and various sales techniques including up-selling and cross-selling
- Previous experience of managing the customer journey to achieve successful customer outcomes - an understanding of customer retention strategies and metrics is highly regarded
- Previous experience of managing and mentoring a team
- Ability to set and motivate others towards a goal
- Experience using business computer systems
- Current First Aid and CPR certificates

**What we can offer you**:
We can give you a career with meaning - where you can see how your actions positively impact the lives of others on a daily basis. We are proud of our energetic and supportive culture where you'll feel like one of the Fitness First family from day one.

**In addition, we offer**:

- A competitive package including base salary, super and uncapped commission
- A complimentary Platinum Fitness First membership
- Anniversary leave days and an additional free gym membership for friends and family as part of our “recognition for service awards”
- Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines
- Ongoing training and support to develop your customer service, sales and leadership skills through our Gold Certification and Emerging Leader awards

**About Fitness & Lifestyle Group**:
We are proud to be part of Fitness and Lifestyle Group (FLG). FLG's portfolio of globally renowned fitness brands includes Goodlife Health Clubs, Fitness First Australia, Jetts, Zap, Barry's, and HYPOXI. FLG has 500+ physical locations across Australia, New Zealand, Vietnam, Singapore, and Thailand. Our 10,000+ employees currently help almost a million people live happier, healthier and more active lives, delivering 65 million+ workouts per year.

**Our Commitment to Diversity and Inclusion**:
At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.


  • General Manager

    3 days ago


    Sydney, Australia Kings Cross Hotel Full time

    Six floors of diverse spaces, the area’s best rooftop bar and an eclectic roster of live entertainment make Kings Cross Hotel Sydney both a laidback local hang-out and the city’s premier party destination - a level of choice for every taste, mood and day of the week. Steeped in history and legend, the legacy of the Cross lives on at the Kings Cross...


  • Sydney Eastern Suburbs, Australia Fitness First Full time

    **About Fitness First**: A globally recognised leader in the fitness sector, Fitness First currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with Fitness First is more than just a paying job. It's the start of a career that...


  • Sydney Eastern Suburbs, Australia Fitness First Full time

    **About Fitness First**: A globally recognised leader in the fitness sector, Fitness First currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with Fitness First is more than just a paying job. It's the start of a career that...


  • Sydney Eastern Suburbs, Australia Fitness First Full time

    **About Fitness First**: A globally recognised leader in the fitness sector, Fitness First currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with Fitness First is more than just a paying job. It's the start of a career that...


  • Sydney Eastern Suburbs, Australia Fitness First Full time

    **About Fitness First**: A globally recognised leader in the fitness sector, **Fitness First** currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with Fitness First is more than just a paying job. It's the start of a career...


  • Sydney, Australia Fitness First Full time

    **About Fitness First**: A globally recognised leader in the fitness sector, **Fitness Fir**s**t** currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with **Fitness First** is more than just a paying job. It's the start of a...

  • Head Chef

    6 days ago


    Sydney, New South Wales, Australia Kings Cross Hotel Full time $80,000 - $120,000 per year

    Six floors of diverse spaces, the area's best rooftop bar and an eclectic roster of live entertainment make Kings Cross Hotel Sydney both a laidback local hang-out and the city's premier party destination – a level of choice for every taste, mood and day of the week. Steeped in history and legend, the legacy of the Cross lives on at the Kings Cross Hotel. ...


  • Sydney, Australia Fitness First Full time

    **The opportunity**: **Reform Pilates** is an FLG branded workout that is pre choreographed. The practice is on a bed like frame (Reformer Bed), that uses weighted spring combinations to create resistance. The experience is enhanced by our screen technology, guiding the participants through each exercise, while our fully qualified Reform Coaches assist with...


  • Sydney, New South Wales, Australia King Living Full time $60,000 - $90,000 per year

    Since 1977, King Living has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve.At King Living, we create furniture that blends innovation with traditional craftsmanship, designed to adapt to modern lives and last for generations. From our Australian roots, we've grown into a global, family-owned brand with...

  • King-Care Specialist

    3 weeks ago


    Sydney, New South Wales, Australia King Living Full time

    Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features.Since 1977, King Living has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve. At King Living, we create furniture that blends innovation with traditional craftsmanship, designed to adapt to modern lives and last...