Reservations Agent

Daydream Island Resort are seeking a full-time Reservations Sales Agent to join our small and close-knit Sales, Marketing, Reservations and Revenue team based **off-resort** in the NSW Chatswood office.

**Position Overview**:
Accurately and efficiently receive and process guest reservations whilst observing policies and procedures for Daydream Island Resort. The position requires professional telephone etiquette and proficiency in providing accurate and helpful information on Daydream Island Resort facilities and services, with a view to maximising revenue. The Reservations Agent also needs to liaise with other departments to ensure guest expectations are met.

**A day in the life of a Reservations Agent**:
Process and input FIT reservations following resort reservations policy

Ensure all reservations are prioritised and accurately handled within a 24-hour period.

Research and process no shows, trace report, arrivals check and any other reservations operating procedures on a daily basis as directed by the Reservations Manager.

Ensure all outward correspondence complies with resort procedures, and any unusual correspondence is authorised by the Reservations Manager or Revenue Manager.

Adhere to rates published in the Rate Manual or rate advertisements. Exceptions to the published rates must be made through approval by the Reservations Manager or the Revenue Manager.

Maintain an efficient administration system, including record keeping, filing and guest history Follow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manual.

Assist the Sales & Marketing team with additional tasks where required in line with business demands

**Our ideal person has**:

- Excellent verbal and written communication skills and has an ability to solve problems quickly.
- A 'quick thinker' with excellent problem-solving skills.
- Handles tasks carefully with attention to detail and accuracy
- Projects a professional image with all guest contact.
- Strong organisational skills and ability to prioritise workload
- Excellent telephone etiquette combined with negotiation and selling skills
- Initiates contact easily, especially dealing with strangers
- Works under pressure
- Opera PMS experience in a similar role (desirable)

**Salary**: $25.00 - $29.00 per hour

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Chatswood, NSW: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)