Intake Case Worker

**DESCRIPTION**

**WHO ARE WE?**

**_ The Rev. Bill Crews Foundation provides direct assistance to address the cause and effect of homelessness, poverty and disadvantage. We succeed in achieving this through caring services including food provision, social welfare and education support._**

Our **Social Health and Wellbeing (‘SHW’)**team are the first point of contact for people facing multiple complex challenges in their lives. They offer a range of support from crisis support, case management, essential needs assistance including bills assistance, medical, dental and complimentary medical services.

**THE ROLE**:
Be the first point of contact and make a real difference as an **Intake Case Worker.**In this short-term case management role, you’ll connect with new and existing clients, assess their needs, coordinate support through our services, and link them to external agencies when needed.

This **12-month fixed-term role** offers the **flexibility to work part-time or full-time**, depending on what suits you best. Join our passionate team and help create meaningful change in our community

**RESPONSIBILITIES**

Reporting to the **Client Services Coordinator**, you will:

- Provide holistic casework and assessments to address individual needs, manage risks and facilitate access to crisis support when required.
- Coordinate referrals to internal and external services as and when needed.
- Maintain knowledge of local service networks and deliver short-term interventions aligned with case management practices.
- Support frontline services, including staff and volunteers.
- Ensure accurate client records and reporting.
- Participate in debriefings, outreach, community work and ongoing training as needed.

**We’re seeking someone who thrives in a dynamic environment and brings**:

- Tertiary qualification in social work, social science, welfare, or related discipline
- Minimum two (2) years experience in supporting individuals to navigate ‘Social Housing’ providers.
- Working knowledge dealing with individuals with mental health and AOD
- Referral experience to internal and external providers for further clinical assessment, support and case management.
- Experience with relevant client information management system i.e. Penelope, SharePoint.

**Why are we an employer of choice? We offer**:
**At The Rev. Bill Crews Foundation, we care about our team as much as we care about the community we serve. Here’s what we offer**:
At the Rev. Bill Crews Foundation, we care about our team as much as we care about the community we serve. Here's what we offer:

- Professional Development Opportunities
- EAP (Employee Assistance Program)
- NFP Salary Packaging Benefit ($15,900 Tax Free Benefit)
- 6 Mental Health Days (coming soon)
- Health and Wellbeing Program (WHEREFIT)
- Close to Public Transport / or Free Off Street Parking

**Please Note**:This position is being managed directly by our People and Culture team. While we value the interest of recruitment agencies and external businesses, we are not seeking third-party support for this role at this time.
- Bill Crews Charitable Trust and the Exodus Foundation are separate but cooperating entities. Together, they deliver services and programs under the Rev. Bill Crews Foundation brand name, working to support those in need._
- All Bill Crews Foundation employees are required to have completed at least three (3) COVID-19 vaccinations, including booster doses approved by the Australian Therapeutic Goods Administration (TGA). Proof of COVID-19 vaccination status will be required prior to commencing employment._

**ROLE TYPE**:
On-site - Contract
- Full-time - Mid-Level

**COMPANY OVERVIEW**

The Rev. Bill Crews Foundation provides direct assistance to address the cause and effect of homelessness, poverty and disadvantage. We succeed in achieving this through caring services including food provision, social welfare and education support.