Medical Receptionist

**Introduction**:
About ATSICHS Brisbane

ATSICHS Brisbane is a not-for-profit community owned health and human services organisation delivering on the unique health and wellbeing needs of Aboriginal and Torres Strait Islander people in greater Brisbane and Logan. We pride ourselves on providing health and human services, our way - supporting our people and community in our commitment to create a flourishing future and lasting legacy for them and their families.

**Description**:
Please note that it is a genuine requirement that this position be filled by an Aboriginal or Torres Strait Islander person in accordance with s25 of the Anti-discrimination Act 1991 (Qld).

About the role

As a key member of the ATSICHS Brisbane team, the Medical Receptionist is expected to personally contribute to the shaping and achievement of ATSICHS vision and goals within their own scope. As a first point of contact the Medical Receptionist is required to ensure the patient flow is conducted with mínimal interruptions by effectively using time management skills, informative communication skills while observing the overall demeanour of the patients in waiting. Excellent patient care relies on the medical administration processes to be conducted in an accurate and time sensitive manner. You will support The ATSICHS Brisbane environment to build a sense of teamwork within the team and ATSICHS family. Staff will actively participate in team activities and contribute to a flourishing workplace culture that promotes the ethos and values of ATSICHS Brisbane as a long standing Aboriginal Community Controlled Organisation.

Duties
- Actively contribute to the implementation of the Model of Care with particular emphasis on leading and supporting the function of the medical reception.
- Ensure efficient patient flow though effective use of the clinic calendars. Display exceptional phone manner when taking calls or messages.
- Ensure appropriate handling of GP referrals.
- Contribute towards ensuring the recall function is in accordance with the ATSICHS Policies and Procedures.
- Ensure the handling of patient correspondence is in accordance with ATSICHS Privacy Policy and Procedures.
- Commit to ongoing continuous quality improvement processes with annual reviews into the efficiency of the service provision.
- Contribute towards ensuring the Medical Service Billing function is in accordance with the ATSICHS Policies and Procedures.

Culture

Enjoy working in an organisation that makes a difference in the community. Join our friendly and supportive Health Care team that will help you grow personally and professionally.

**Benefits**:

- Permanent full time position with annual salary of $57,875.
- 10.5 % Super + Not for Profit Salary Packaging (Increases your take home pay).
- Work for a community-controlled organisation.
- Great career development opportunity.
- Be the first contact for our medical clinic.

COVID-19 Requirements
- Immunisation history showing you have received two doses of a Covid -19 vaccinine.

**Skills and Experiences**:
Required
- Current First Aid & CPR.
- Certificate III Business Administration (or equivalent.)
- National Police Clearance or ability to obtain.
- Previous experience working in an administration and /or service coordination role.
- Experience working within an Aboriginal and Torres Strait Islander Community Health Service.
- Previous experience working with an electronic Patient Management System such as MMEx.
- Knowledge and understanding of the Australian Medicare Benefit Schedule (MBS) and the Medicare system and Practice Incentive Programs (PIP).

Preferred
- Ability to work as part of a multi-disciplinary team and understand the cycle of care patient system.
- Ability to work with Aboriginal and Torres Strait Islander Communities and their leaders, respecting traditional culture and ways of doing business.
- Demonstrated organisation skills, including an ability to multi-task, to plan, set and prioritise workloads to meet deadlines, and to work independently, efficiently and effectively.
- Knowledge of and experience working with - AGPAL, PIP IHI Revenue and MBS (Medicare Billing Schedule).
- Interpersonal communication skills that demonstrate your ability to problem solve and negotiate positive outcomes.

Demonstrated interpersonal skills with a focus on client focused outcomes.

How to apply