IT Field Support Technician

2 days ago

Five Dock, Australia I-MED Full time

IT Field Support Technician - NSW Clinics
Based in Five Dock | Full-Time | I-MED Radiology Network

Join Australia's leading diagnostic imaging provider and make a real impact in healthcare through expert IT support

**About the Role**

We're looking for a dedicated IT Field Support Technician to join our NSW Field Support team, based at Five Dock. In this dynamic role, you'll provide outstanding customer service and hands-on IT support to clinic staff and doctors across our NSW network. You'll also play a key role in the delivery of new IT projects, contributing to the ongoing innovation and improvement of healthcare services.

**What You'll Do**
- Deliver responsive desktop and hardware support for computers, laptops, peripherals, mobile devices, and telephony systems.
- Travel to clinics across NSW to resolve IT incidents, complete installations, and support project rollouts.
- Support and maintain Standard Operating Environments (SOEs) and assist with software and hardware deployments.
- Provide technical input and hands-on support for new IT projects, including clinic setups, RIS/PACS upgrades, and system enhancements.
- Maintain and support RIS/PACS, Active Directory, and clinical systems.
- Participate in incident management, service requests, and escalations.
- Work after hours and weekends when required for project work and critical issues.
- Collaborate with I-MED clinicians, staff, vendors, and internal IT teams.

**What We're Looking For**
- 3+ years' experience in IT field support or service desk, ideally in a healthcare setting.
- Strong problem-solving, diagnostic, and customer service skills.
- Experience with Windows environments, SOEs, imaging tools, Active Directory, and general desktop support.
- A proactive and collaborative team player with excellent communication skills.
- Full, unrestricted Driver's Licence and own reliable vehicle.
- Willingness to travel regionally and stay overnight as needed.
- Flexible to work after hours and weekends, particularly during project implementations or clinic support periods.

**About us**

I-MED Radiology Network is Australia and New Zealand's largest diagnostic imaging network, offering medical imaging and radiology services including x-ray, PET, CT, MRI, Nuclear Medicine, Ultrasound, Mammography and interventional procedures.

At I-MED Radiology Network there is a strong belief that we can be the most respected and trusted medical imaging specialists in the world. That's our vision, underpinned by our purpose - to help save lives and reduce uncertainty. We strive to be the provider of choice, providing answers to health questions and delivering high quality care and service to our patients and referrers, every time.

At I-MED, we offer a dynamic and supportive work environment where your skills and expertise will be valued. You will have the opportunity to make a meaningful impact in the services we offer to our patients across ANZ while advancing your career.

**Why Join I-MED?**

At I-MED, you'll be part of a strong national IT team that plays a vital role in delivering top-tier healthcare. We offer:

- Competitive salary + travel reimbursements
- Career development and learning opportunities
- Collaborative team environment
- Supportive, inclusive culture
- Work with purpose in a growing healthcare provider

**Ready to apply?**

Join a company that's shaping the future of medical imaging and healthcare technology.

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