Service Technician

6 days ago

Moorebank, Australia ABB Full time

**Service Technician**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
Join us as Service Technician, where you will be executing service work according to agreed workflows and in accordance with ABB standard processes and safety guidelines and delivering excellent customer service to satisfy customers. You will be in close co-operation with customer and other ABB teams, taking actions to identify new service business opportunities for ABB in Electrification Business area. Reporting to NSW Field Service Manager and this position will be based in Moorebank, Australia

**Your responsibilities**:

- Performing service tasks, identifying technical problems, and making analysis through remote or onsite activity in any service categories (installation and commissioning, maintenance, repairs, engineering and consulting, etc.)
- Contributing to customer satisfaction by executing service work according to customer order and expectation. Identifying new sales opportunities and communicates them internally
- Coordinating, preparing, and ensuring that all materials, parts and equipment are available and at the appropriate quality for Service activities
- Preparing all documents and reports to be signed by the customer representative and reporting work done in a timely manner and following up when needed
- Proactively identifying potential equipment failures and requesting proactive corrective actions.
- Identifying suggestions for product and quality improvement and communicating them further in the ABB organization. Providing recommendations to management to improve operations and customer service
- Ensuring safe working procedures and practices are always followed

**Your background**:

- Minimum 4 years industry experience preferably with Switchgear and Electrical License mandatory for this role
- Computer literate being familiar with Microsoft and Windows
- Ability to amicably negotiate and provide good customer service
- Knowledge of Electrical testing fundamentals is an added advantage
- High level of mechanical aptitude and Interpretation of Electrical drawings skills
- Effective communication skills and ability to think wider to gain improvements

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