Customer Service

4 days ago

Melbourne, Australia Monash Health Full time

Location: Melbourne | Eastern Metropolitan, Melbourne | Southern Metropolitan

Job type: Part time

Organisation: Monash Health

**Salary**: Salary not specified

Occupation: Administration/Secretarial

Reference: 59544

**2 X Part time HIS Customer Service & Admissions Officer South East Sector (Casey/Dandenong & Dandenong/Kingston)**

Reception & Admissions area is the first point of contact for consumers attending our services. As the face of Monash Health, having exceptional customer service skills is essential to providing patients, visitors and staff with the required support during their visit.

**About Monash Health**

**About The Role**

We are excited to announce 2 permanent part time positions for our Department:
**Dandenong/Kingston**

24hrs per fortnight

Week 1 = Fri 8am - 4.30pm

Week 2 = Thurs & Fri 8.30am - 5pm

**Dandenong/Casey**

18hrs per fortnight

Week 1 = Fri 3pm - 8pm & Sat 8am - 12.30pm

Week 2 = Sat 4pm -8pm & Sun 8am -12.30pm

As a member of our team, expect to answer a range of questions and queries over the phone or face to face, provide directions to visitors, patients and staff, enter data into our Patient Information System (iPM), all whilst delivering exception customer service.

Availability is essential as our operational shifts are rostered between 6:30am - 8pm, Monday to Sunday, at both Casey & Dandenong location. Staff are also required to work across two sites, as per the contracted shifts offered.

**About You**

We welcome previous experience in a Healthcare setting with medical terminology knowledge an advantage. Above all we are looking for someone who can uphold Monash Health's ICARE values.

You Also:

- Have an excellent phone manner & outstanding communication skills
- Are enthusiastic, compassionate & able to work collaboratively
- Demonstrate empathy and sensitivity towards visitors, patients and staff
- Are a team player

**What You Need**:

- reference checks
- a clear Police Check conducted within the last 3 months
- a current Victorian Employee Working with Children's Check (or proof of payment for the same)
- proof of immunisation

**What We Offer**:

- access to Monash Health in-house learning portals to further expand your skills & knowledge base
- a supportive learning environment
- access to benefits including salary packaging to increase your take-home pay
- access to onsite staff car parking and gym, uniform and the Employee Assistance Program (EAP)

Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.

**How to Apply**

Offers of employment can only be made once all required probity checks have been completed. These include:

- reference checks
- a clear Police Check conducted within the last three months
- a current Victorian Employee Working with Children’s Check (or proof of payment for same)
- proof of immunisation

A request to conduct probity checks does not guarantee that an offer of employment will be made.

Under the Victorian Public Health orders, all employees working within the Public Health system must be fully vaccinated against COVID-19 and are required to provide acceptable evidence of their vaccination status. The current orders require evidence of three doses.

  • Customer Service Specialist

    3 days ago

    Melbourne, Australia CSC (Corporation Service Company) Full time

    As a Customer Service Specialist you will be responsible for working with taking and fulfilling orders, as well as managing a portfolio of domain names. Additionally, you will be working with various Product Managers with different duties. This role would suit someone who is internet savvy and seeking a career working with cutting edge technology and global...

  • Customer Service

    2 weeks ago

    Melbourne, Victoria, Australia Carpet Call – VICSA Full time $60,000 - $80,000 per year

    About the role Carpet Call, a leading provider of premium flooring solutions, is seeking a highly motivated and customer-focused individual to join our dynamic team as a Customer Service & Warranties Representative. In this full-time role, you will be responsible for delivering exceptional customer service and handling all aspects of our product warranties,...

  • Customer Service

    4 days ago

    Melbourne, Australia Conquest Personnel Pty Ltd Full time

    Our Australian owned company based in the South East Suburbs are on the look out for their next Customer Service Guru to join their small knit team who are best sellers of German engineered silent rangehoods who supply to major retail brands. About the role: - Responsible for resolving customer enquiries, managing and processing orders, providing product...

  • Customer Service

    2 weeks ago

    Melbourne, Australia Moment Group Full time

    Melbourne **Description**: Moment Group has an excellent career opportunity for an articulate, highly skilled Customer Service Representative within a growing Real Estate company. Do you love building solid customer relationships? Then this position may be for you. This is a long-term permanent opportunity which starts the end of...

  • Customer Service

    4 days ago

    Melbourne, Australia Moment Group Full time

    Moment Group has an excellent career opportunity for an articulate, highly skilled Customer Service Representative within a growing Real Estate company. Do you love building solid customer relationships? Then this position may be for you. This is a long-term permanent opportunity which starts the end of March! **Responsibilities**: - Receiving and placing...

  • Customer Service

    2 days ago

    Melbourne, Victoria, Australia Martin and Pleasance Full time $60,000 - $80,000 per year

    About the role We are seeking an experienced Customer Service professional (specialising in Outbound Sales) to join our dynamic team at Martin and Pleasance (M&P) in our Port Melbourne office. This full-time, on-site role will be responsible for providing exceptional customer service to our valued clients while generating sales and taking orders. You will...

  • Customer Service

    24 hours ago

    Melbourne, Australia First Call Services Full time

    **Casual Customer Service Staff Required for training to START in NOVEMBER** - Work all over Melbourne - Supportive Team We are currently recruiting for Customer Service Stars, that have a passion in assisting customers. Working with a team of professionals, you will be handling queries face to face from the general public. Your main role will be directing...

  • Customer Service

    2 days ago

    Melbourne, Victoria, Australia Gallagher Full time $60,000 - $80,000 per year

    About GallagherOur purpose at Gallagher is 'Protect what matters most' and we live it every day. Not only does our technology protect some of the world's highest security environments and agriculture businesses, but our purpose also means we care deeply about our people and their families.With operations in New Zealand, Australia, Asia, Africa, USA, Canada,...

  • Customer Service

    1 week ago

    Melbourne, Victoria, Australia MAPM International Full time $45,000 - $60,000 per year

    About the RoleWe are seeking a motivated and detail-oriented individual to join our team in Customer Service & Sales Administration Support. This role combines customer service, sales support, and general office administration. It's an excellent opportunity for someone looking to build a career in sales, administration, or the footwear/apparel industry.You...

  • Service Desk Analyst

    22 hours ago

    Melbourne, Victoria, Australia Service Stream Full time $60,000 - $90,000 per year

    Primary LocationVIC - Melbourne - 655 Collins StJob Description SummaryNew opportunities for a Service Desk Analyst in Melbourne VIC and Welshpool WAAbout the RoleWe have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX listed leader in...