Whole of Australia Government

JLL supports the Whole You, personally and professionally.

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

**About Us**:
Our Work Dynamics business line works with some of the world's leading organisations to provide onsite solutions.
We take pride in having ‘a talent for talent,’ a culture that develops world-class teams, where talented people learn from and inspire each other. We give our people a transparent, flexible, and agile way to progress their career within JLL and achieving their ambitions

**About the role**:
Working closely with all key stakeholders, the Whole of Australia Government
(WoAG) Sector Lead is responsible for ensuring a high level of client satisfaction, establishing and managing the WoAG Service Delivery team, delivering key WoAG initiatives as well as ensuring consistency in processes, systems and reporting. The role ensures the efficient and consistent delivery of all WoAG activities to meet contractual and performance obligations, including savings and cost avoidance targets.

**Key focus areas include**:
**Leadership**:
Sets the Account Vision and Mission in alignment with Commonwealth Government Policy and Objectives and the Vision of MD Work Dynamics Accounts

**Client/Stakeholder Management**:
Serves as single point of contact for WoAG Package Service Delivery and Escalation
Accountable for service delivery to meet contractual obligations of JLL

**Financial Management**:
Responsible for achievement of agreed financial targets for the WoAG Account including revenue, expenses, debtor’s targets, savings/ cost avoidance.

**Contractual Management**:
Ensure full adherence to the Services Agreement (‘Deed in relation to Property Services)

**Operations**:
Accountable for management of all resources involved in the delivery of services, e.g. Recruitment, performance assessment, etc
Actively manage the professional development of all Direct Reports

**About you**:
You have a proven track record of Account delivery, optimization and continuous improvement as well as Leadership and Performance Management of service delivery teams.
You have the capacity to deal with ambiguity and solve complex problems effectively and have a demonstrated ability to employ holistic approaches and look at long term solutions
You’ll be a strong leader, with a demonstrated ability to lead a diverse team, coupled with outstanding interpersonal, communication and negotiation skills. Strategic skills are essential. Strong inter-personal skills (motivation, teamwork, and discipline), senior stakeholder management, financial acumen and good communication and are some of the key ingredients of this role.
A strong working knowledge of key Commonwealth Government Legislation, Policies and Procedures, e.g. Public Governance Performance & Accountability (PGPA) Act, Commonwealth Procurement Rules (CPR’s), Commonwealth Property Management Framework, Protective Security Policy Framework (PSPF) would be advantageous

**What to expect from us**:
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.
We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, eth