Despatch Planner

Set expectations, deliver, and coordinate outcomes, across Australia.
- The Director calls this role one of the most critical in the business.
- This is a career role; this is a career path; this is the change you crave

**The Company**

Providing solutions of cargo handling and various services to ports, terminals, distribution centres and heavy industry, they are the manufacturing forerunner in terminal automation and energy-efficient container handling

With one in four container moves around the globe being handled by this business they improve the efficiency of every move through their extensive product portfolio, global service network and solutions for seamless integration of terminal processes.

**The Role**

Leading and making decision, this role fronts the customer engagement for a team of Technicians, advising and ensuring timelines are met
- Champion the daily customer service planning, setting client expectation as you liaise and book with technicians
- Consult to your client on scope of work at hand, evaluating and setting plans for services
- Oversees daily service planning and execution
- Ensure daily work allocation to Service Technicians are adequately and fairly distributed to the team
- Ensures customer problems are attended to promptly and solutions are provided in a timely manner
- Manage the complete operations of the allocated sites, workshop and machines
- Ensure KPI’s are met in terms of utilisation, efficiency, overheads, costs etc.
- Ensure execution of quality and timelines
- Book and consult future maintenance plans,
- Liaise with Team regarding long term maintenance forecasting and bookings.
- Report and safeguard customer satisfaction, quality of work, timely service, costs,
- Update customers on work progress, work schedules, resources, materials / components requirements, safety and risks.
- Keeping abreast of customers’ installed base and service opportunities in the area
- Ensure that customer machines are back in operations within the specific time as per KPI’s agreed

**The Essentials**
- Ideally experience within a mechanical, electrical engineering or related area or exposure to a heavy-machinery maintenance environment.
- Ability to plan efficient service execution competencies
- Proven customer communication skills proving empathic, structured, service minded,
- Customer-oriented relationship building
- Able to display leadership as a team player, working to policy and timelines
- Excellent interpersonal skills (ability to deal with all stakeholders in the business)
- ERP system savvy - SAP highly regarded