Case Manager

**Full-time role based on Bidjigal country in Hurstville**:

- ** $79k - $92k + Super + Salary Packaging**:

- **Flexible Friendly organisation, hybrid work options available**

**Our Organisation**

The Benevolent Society’s vision is to build a just society where all Australians can live their best life. For more than 200 years we have supported people at the margins of society: Aboriginal and Torres Strait Islander Australians; children, young people, and their families; older people; carers and people with disability. We are an independent, non-religious service provider which supports people to live life their way.

As part of The Benevolent Society's vision, we are strongly committed to reconciliation with Aboriginal and Torres Strait Islander people of Australia. We remain steadfast in our commitment to promoting the economic, political, and social inclusion of Aboriginal and Torres Strait Islander peoples.

**About the Role**

Caring for a loved one is important work. Some days caring brings great joy, but some days it can be lonely or a little overwhelming. No matter how you feel today, our **Carer Gateway** will be just a phone call away Carer Gateway is an initiative to provide carers with information, peer support, emergency respite, counselling or coaching.

As our **Case Manager**, you'll connect carers to vital services, ensuring they feel supported, empowered, and connected in their important role.

**Duties**
- Connect with carers, assess their needs, and develop tailored plans that may include respite, counselling, and coaching.
- Collaborate with the team to create a safe space for carers to share their journey and access wraparound services.
- Work with medical and allied health professionals to create service plans that meet the carers' goals and preferences.
- Use your problem-solving skills to navigate funding systems, delivering impactful, phone-based support that lasts a lifetime.

**Our Benefits**

We support people to live their best life. That includes you, our employee. A ‘best life’ is unique to everyone and can change as life changes:

- **Salary Benefits** -You can package up to $15,900 pa of your pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home even more pay
- **Work/Life Balance**:

- Enjoy flexible work arrangements, including hybrid home/office options, and accrue an additional day off each month (a bonus of 12 days per year) as a full-time employee.
- **Recognition and Reward** - Sector competitive remuneration, various recognition programs and access to long service leave after 5 years.
- **Wellness -** Stay fit with a Fitness passport, utilise our Employee Assistance Program, and even purchase additional leave.
- **Professional Development -** We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth.
- **Our Reconciliation Commitment**- Aboriginal and Torres Strait Islander employees are entitled up to 2 days paid plus up to 10 days unpaid cultural leave, as well as the option to be a voice on reference networking groups, the opportunity for cultural and professional development that supports career pathways and your social and emotional wellbeing.

**Skills and Experience**

You will be experienced as a Case Worker, Case Manager, Support Coordinator or Social Worker with:

- A diploma or degree in aged care, community care, disability services or community services is highly advantageous.
- Demonstrated understanding of contemporary disability practice.
- Demonstrated understanding of the National Disability Insurance Scheme.
- Strong commitment to customer service and finding solutions to meet client needs.
- Excellent communication skills including cross cultural awareness.
- Understanding of the needs of diverse communities such as Aboriginal and Torres Strait Islander, culturally and linguistically diverse (CALD), and gay, lesbian, bisexual, transgender and intersex (LGBTI) communities.
- Demonstrated computer skills including Microsoft Office.
- Strong emotional intelligence and the ability to create an experience where a caller quickly feels heard and comfortable, often at a time when the caller may feel emotional, confused or frustrated navigating systems they may not understand in time of emotional stress.
- If you identify as Aboriginal and/or Torres Strait Islander peoples, then we want to hear from you. The Benevolent Society recognises and values cultural knowledge and wisdom of Aboriginal and Torres Strait Islander communities, we therefore strongly encourage you to apply. We are strongly committed to being an Employer of Choice, one who offers, provides, and practices cultural safety in our workplace. _

Have a question? Contact **Monique** on**0481 476 968** for all enquiries
- Internally this role is called a Client Support Partner