Associate, Technical Consulting

2 days ago

Sydney, Australia ServiceRocket Full time

Looking to join a fun-loving and inclusive culture that has your back? Our fast-growing and dynamic company provides a life experience that supports your professional growth and personal well being.

With offices around the world, ServiceRocket’s five-star products and services help tech giants like Salesforce, Workplace from Meta, Digital.ai and Atlassian get the most from their software. We enable fast-growing companies to take off. And so will your career

The Professional Services Consulting area is responsible for providing fee-for-service consulting services to clients by providing a complete project solution to achieve measurable business improvement using company products and services, defining opportunity/process around outsourced solutions, systems integration or other proprietary tools.

**Responsibilities**:

- Performs assigned technical functions based on project goals as assigned by the technical project lead
- Supports the technical lead in running workshops and client Discovery sessions
- Obtains the required technical expertise and certifications to become proficient with the platforms required to perform technical delivery for client projects
- Supports client scoping initiatives as assigned by the technical lead(s) and sales engineering functions

**Skills & Qualifications**:

- Good communication skills, that allow to efficiently understand customer problems and suggest solutions
- Proficiency in technical skills such as: command line (preferably Unix), SQL, script development, software configuration and other related technical skills
- Ability to establish rapport with customers
- Good level of organization and ability to capture requirements from customers systematically
- Software solution design skills, in order to identify and explain how a problem can be resolved via a custom development
- Typically requires some undergraduate or technical college background
- Software development skills, to handle the end to end development of a small software project (i.e. an integration component)

With a competitive salary and career pathway to advance your skills, you’ll reap the rewards of growth with ServiceRocket’s unique Share the Fruit program and an opportunity for stock options. Our generous health and wellness benefits allow you to care for yourself and loved ones. We offer monthly stipends that support how you work and encourage a healthy work life balance. Wear the Rocket: come grow with us

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