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Customer Service Team Lead

2 weeks ago

Melbourne, Australia gallagher Full time

**About Gallagher**

Our purpose at Gallagher is ‘Protect what matters most,’ and we live it every day. Not only does our technology protect some of the world’s highest security environments and agriculture businesses in over 160 countries, but our purpose also means we care deeply about our people and their families.

We’ve been in business since 1938, and our high-tech animal management solutions are now sought after around the world. Within our Animal Management business, we’re passionate about putting our technology to work to make farm life easier and more profitable for our customers, ensuring a positive impact on environmental and animal welfare issues.

**The Opportunity**

We're looking for a passionate Customer Service Team Lead to inspire and develop our team In this role, you'll drive sales, deliver exceptional customer experiences, and be the key link between Gallagher and our reseller network. You'll lead pre
- and post-sales activities, support the Territory Manager team, and help implement marketing initiatives that make a real impact.

**Key Responsibilities**:

- Lead + mentor a team of Customer Service Representatives to deliver outstanding customer support.
- Ensure efficient order processing + resolution of customer enquiries.
- Build strong relationships with regional resellers to promote Gallagher’s products.
- Work closely with Territory and Regional Sales Managers to implement promotions + achieve sales targets.
- Monitor market trends and provide feedback on competitor activities.
- Set clear team goals and KPIs aligned with Gallagher’s strategic objectives.
- Foster a positive, engaged, and high-performing team culture.

**The Fit**

You are an experienced customer service leader with a strong understanding of agriculture and animal management. You have a proven ability to motivate teams, drive sales, and build meaningful relationships with customers and resellers. To succeed in this role, you will need:

- Experience leading or supervising a customer service team.
- A customer-centric mindset with excellent communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Knowledge of electric fencing and animal management systems (preferred).
- A proactive and adaptable approach to work.

**Why Gallagher?**

At Gallagher, we foster a supportive and family-friendly work environment, where collaboration, innovation, and continuous improvement are at the forefront of everything we do. We value work-life balance and prioritise the well-being of our employees. We also offer:

- Gallagher staff discounts at a variety of stores.
- Professional development and global career pathways.
- A fun, engaging workplace with team-building events and recognition programs.