Store Manager

New Year, New You, New Time to Shine Multi-Facet Role with Customer Service, Administration and Operational Tasks Set Rotating Roster with No nights, Sundays or Public Holidays for a Great Work/Life Balance Salary + Incentives + Perks Join us As you embark on a new opportunity to upskill, guide & be a driving force for an ASX Listed company Using your skillsets help us implement fundamental goals & customer service outcomes to our ever-growing customer base and a team of hard-working consultants. Now is the time, to take up the challenge and see what the New Year brings - do you have what it takes to be our next Superstar? **About Us**: Established in 2000, National Storage is one of Australasia’s largest self-storage providers, tailoring self-storage solutions in 200+ storage centres across Australia and New Zealand. As an ASX 200 listed company, we have experienced our success by focusing on the most important part of our business - our people and our customers. With a continual growth plan for expanding our portfolio across Australia and New Zealand, we have a Full Time Storage Manager role now on offer in our Canning Vale centre. - This role will be a floating role, where you will get to work at a couple of our centres. * **The Role**: Our Storage Managers work collaboratively with their Operations Manager and their team to drive centre performance whilst aligning to company values. The role is a multi-faceted role encompassing customer service, administration, operations & people management. We often say in storage that no 2 days are the same If you have ever wanted to take a plunge and help lead a team to success - now is the time Located in South Perth, our Canning Vale site is a unique blend of Commercial & Residential customers, as well as offering vehicle storage. As a business, we will provide all on the job training to help you become a Storage Guru in return, - day-to-day you will be responsible for the following: **The responsibilities include**: Deliver and drive consistent and great service to support customers in making the best storage choice for their needs Work towards monthly sales and KPI targets Coach and lead a small team of Store Consultants Drive operational excellence with a strong focus on centre presentation and maintenance Commit to a safety-first culture, ensuring all compliance and administration tasks are completed in line with company policies Resolve customer complaints and enquiries, and escalate any matters of support to Senior Management where required Monthly analysis and end of month reporting summarising the centre's financial performance per month Reporting directly to the Operations Manager regarding weekly & monthly updates/results EOM Reporting and Ensuring centre KPI’s are driven Leading and managing your Storage Consultant to help drive the business to ensure success Drive Storage Sales to help growth in the local area Day - to-Day Running of the business to ensure that the facility maintains National Storage standards, and continually provide fantastic customer service to our clients. Assisting & servicing the Commercial Customer Base to ensure their needs are met on a daily/weekly basis Be responsible for looking after the afterhours mobile phone - and to assist clients should any emergencies or issues pop up outside standard trade. (As this is an emergency line - there is a very low number of calls) Action general administration duties such as rosters, leave requests and timesheets, customer contracts and inventory management Working in a "floating" role, where you will have the opportunity to work at a couple of our centres and lead the teams to success. **About You**: Prior 1 years’ experience within a management or supervisory role in a fast-paced environment Proven ability in working towards sales targets and KPIs Foster relationships with team members and Senior Management whilst delivering a supportive and exceptional customer experience You have a motivated, proactive, and positive outlook with the willingness to learn and grow with the business Excellent written and verbal communication skills with a keen eye for detail Driver’s license and car (preferred) Ability to work over a few locations but based at our Canning Vale facility. **Benefits**: Permanent role with no nights, Sundays, or Public Holidays Set rotating Roster Full Training Provided Lucrative sales incentive program Access to company benefits such as paid parental leave and well-being subsidies such as employee assistant programs and health reimbursements Discounts available through a range of leading retailers Onsite car park or available parking close by Supportive & Focused Team Culture Collaborative working environment with the opportunity to receive discretionary gift cards Now, more than ever is the best time to sell storage So, if this sounds like a challenge you'd love to jump in on - then don’t hesitate Opportunities like these - don’t come up often