General Assistant Service Manager

2 weeks ago

Kirrawee, Australia Tynan Motors Full time

**About us**:
Tynan Motors, one of Australia's largest and most respected Motor Groups has been established in Australia for over 50 years. We are a multi-franchise dealership and Service Centre representing a growing portfolio of 13 brands including; Mercedes-Benz, Subaru, Hyundai, Mitsubishi, Suzuki, Chrysler/Jeep/Dodge, Kia, LDV/RAM, MG and most recently Renault We proudly employ over 350 dedicated and professional staff across a vast variety of departments and locations covering the Sutherland Shire and Illawarra Region. The opportunities to join our vast team are endless as our company continues to expand; we are always seeking new and motivated individuals to join our team

This is predominantly a non-advising assistant manager position; where you will only be required to advise when staff are on leave for example.

This position is _Monday to Friday 7:30am to 5:30pm based_ at our Multi Franchise Service Centre in Kirrawee.

**Responsibilities**:

- Hands on leading a team of Service Advisors
- Provide excellent customer service by being the escalation point for the advisors; overall provide customer service
- Be the point of contact for communication between customer, advisor and back of house for dispute resolution
- Confidently and accurately communicating to the customer around their vehicle
- Delegating and scheduling of work
- Coaching, developing and assisting your team where required
- Reporting through ERA
- Ensuring the team delivers outstanding customer service and CSI is achieved
- First point of contact for our call centre staff; whilst managing our service retention

**About you**:

- You will be an experienced senior advisor or assistant manager looking to take that next step in your career
- You will have proven experience assisting & leading a team
- Able and willing to develop, implement and enforce processes and procedures
- Exceptional customer service skills
- Strong Organisational and time management skills
- A ability to think on your feet and solve problems quickly
- A reliable, Punctual and hardworking disposition
- Eranet/Era Power experience

**Why Tynan?**
- Paid Birthday Leave Have your birthday day off paid
- Loyalty Leave - we reward loyalty with additional paid days off
- Great package on offer
- Support our front of house operations
- Non service advising role
- Fantastic career opportunity; ongoing career longevity

Ability to commute/relocate:

- Kirrawee, NSW: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Automotive: 5 years (preferred)

Licence/Certification:

- NSW Drivers License (preferred)

Work Authorisation:

- Australia (preferred)

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