Act Service Technician

2 days ago

Canberra, Australia Pro AV Solutions Full time

Pro AV Solutions is Australia's leading workplace technology integration organisation with branches in NSW, ACT, QLD, VIC, SA and WA. We design, integrate, support and maintain high quality Audio Visual and Unified Communication systems and solutions into corporate, government, education and defence sectors.

**Key Responsibilities**:

- Troubleshoot, diagnose, and restore functionality with equipment in the field.
- Conduct product installations by replacing faulty devices, potential equipment upgrades, and carry out preventative maintenance at customer sites.
- Collaborate with team members to optimise AV solutions for clients.
- Provide technical support and training to end-users.
- Update service calls and maintain records of trouble shooting steps and rectification whilst providing equipment status.

**Key Experience & Capabilities**:

- Currently doing or recently completed TAFE course similar or equivalent to Cert IV in Information Technology (Networking).
- Experience with AV/UC systems (projectors, sound systems, LED video walls, Microsoft Teams/Zoom rooms etc.) experience in understanding of networks would be beneficial.
- Commissioning, programming knowledge and experience is beneficial.
- Strong problem-solving skills and attention to detail.
- Ability to work independently.
- Excellent communication skills and customer-focused attitude.
- Excellent time management and organisational skills.
- Be comfortable in working with hand and power tools if required.

We believe that our people are our greatest asset, and we value and reward committed team members. We have a competitive remuneration package, access to ongoing training and professional development opportunities, access to an employee assistance program, birthday gift vouchers, and more

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