Onboarding Specialst

Company Description
**About us**

We lift ad revenue for publishers with our award-winning, programmatic adtech and a team of awesome people.

At Publift, we maximise revenue through making advertising simple and easy for our customers. By letting our technology platform do the heavy lifting in the background, our publishers can experience enormous growth while focusing on what matters most to them; building incredible content.

Did we mention we were an award-winning business? Read below to learn about a few things we are extra proud of.
- Consistent 40% YoY with current projections at the 100% YOY growth mark. Well done team
- Autonomy to choose - Office, Hybrid or Remote (from Australia and New Zealand)
- Winners of The Drum APAC Best Sell-Side Programmatic Technology 2019
- Deloitte 10th fastest-growing tech business in Australia 2019
- We’re a certified Great Place to Work, Family Friendly Workplace and WGEA Employer of Choice.
- The support of a highly engaged, high-performing team including a leadership team that you’ll actually have face time with.
- 18 weeks paid parental leave for primary caregivers, four weeks paid secondary caregivers leave, six weeks paid gender transition leave.
- Regular Hackathons, endless learning and development opportunities, and a range of activities that will help support your mental, emotional, and physical wellbeing.

**Job Description**:
**What you’ll do**

This role of the Onboarding Specialist can be part business analyst, part technologist, and part salesperson.

You will work closely with the sales and implementation teams to understand strategic business issues and then craft and communicate solution strategies.
- Walk through new clients to onboard them (we have a process to follow, but every client is unique and requires attention to detail)
- Analyse data and recommend the optimal strategy to maximise revenue of our clients
- Educate clients utilising data and comparable websites to recommended the latest and most effective set ups
- Contribute to the team by sharing your thoughts on improvements or innovations that can benefit the clients and Publift.
- Collaborate across teams and with clients to deliver the best service.
- Spot trends and opportunities using data analysis, provide performance analysis across reporting tools
- Effectively communicate client issues internally and align internal resources to drive solutions
- Keep projects and records up to date and proactively communicate the status of onboards
- Help Customers Implement / Deploy our tech to their site

**Qualifications**:
**What are we looking for?**
- Experience within a similar role; client engagement, Account Management, technical onboarding.
- Familiarity or Experience with Front End Development Languages / Concepts
- Enjoy problem solving, using critical thinking to generate ideas & hypotheses and have a keenness to solve the unknown of a situation.
- Enjoys nurturing relationships with clients and building good rapport with them
- Posses time and project management skills
- Experience with data analysis to support their decisions and find new opportunities
- The ability to adapt to changing environments (as technology continues to improve)
- Basic web development experience (not required but would be helpful)

Additional Information
**A few other things we want to let you know about...**

We believe work satisfaction comes from two things: working in an unbelievably great team and solving customer problems that matter.

Our flat organisation structure allows us to be nimble and innovative to drive both customer and personal growth.

We know how important keeping that balance between work/life is and have a range of flexible working options on offer, including part time. We are open to this conversation during our recruitment process if you want to know more just ask

We are a proud Circle Back Initiative Employer which means we are committed to responding to every job applicant.

S-DNI