Club Host

**Company Description**:
**BETTER BEGINS HERE**

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

**This a 6 month Fixed-Term Part Time Position (32-64 hours per fortnight)**

The Club Host plays a key role in supporting the department’s business objectives by delivering compliance, operational, and service initiatives within Crown Rewards. Reporting to the Loyalty Operations Manager, this role contributes to the strategic goals of the Crown Rewards team by consistently following compliance procedures, executing operational tasks with skill, and providing exceptional service in a professional and personable manner.

Objectives of this role:

- Execute core compliance, operational, and service initiatives within Crown Rewards.
- Maintain strong technical capabilities to operate effectively across diverse environments.
- Implement departmental objectives and seek clarification when needed.
- Manage service recovery with consideration for financial objectives, while upholding Responsible Gaming guidelines.
- Demonstrate respectful, professional, and mature conduct in all workplace interactions and performance processes.
- Follow directives from the Loyalty Operations Manager and uphold Crown’s Values, escalating concerns when appropriate.
- Collaborate effectively with relevant stakeholders and delegate tasks appropriately.
- Provide accurate reporting on key deliverables within the Crown Rewards area.
- Support the end-to-end execution of promotions and events as required.
- Maintain consistent communication with management to ensure clarity on processes and objectives.
- Deliver seamless solutions for customer enquiries and issues.
- Uphold excellence in customer engagement and guest care, always operating with a service-oriented mindset.
- Use various bespoke software and hardware technologies to meet operational and access requirements.
- Maintain a high-quality physical and technical work environment to enhance both team member and guest experiences.
- Research, review, and escalate compliance matters related to Club Host responsibilities promptly.

**Additional Information**:
This role requires:

- Availability to work a 24/7 rotating roster
- Multi-lingual capability is not a necessary element of this role however can help with the customer service responsibilities and is highly desirable.
- Well developed:

- Communication,
- Inter-personal skills
- Customer service
- Integrity, Ethical Behaviour and Professional Conduct
- Computer Literacy
- General gaming and complex-wide knowledge

**What you can expect from us**

On top of exciting career possibilities, we offer better exposure to experiences and learning.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.