Club Attendant

**About Us**

The Acres Club is an integral part of the Bankstown Sports Club family which prides itself on providing exceptional experiences as well as promoting a culture of creativity and innovation. With many offerings such as multiple indoor and outdoor eateries, event space and gaming, The Acres is an exciting location for all ages.

**About the Role**

We are seeking an energetic and customer-focused **Club Attendant** who have exceptional communication and customer service skills, to join our fun and friendly team and ensure a high level of customer service is offered to our members and guests.

Key responsibilities include:

- Demonstrating our core values - Exceptional Customer Service, Teamwork, Community Focus and Continuous Improvement
- Greeting all customers and projecting a positive, motivated and friendly image to guests and staff
- Assisting with all customer enquiries, or requests regarding products and services
- Providing efficient and accurate service of food & beverage items to customers in bar areas and/or functions
- Cash handling
- Providing a hygienic environment by assisting in general cleaning duties to maintain an orderly and tidy venue

**About You**

As someone with previous experience in the hospitality or a customer related industry, you will possess a passion for delivering excellent customer service. You will have a willingness to build long-term relationships with customers and will have impeccable grooming, presentation and communication skills.

As a member of our team, you will have the skillset to work both independently and in a team environment. You will also need to have a flexible approach to a rotating roster, as this department operates 24 hours a day.

Essential experience:

- Experience working in a similar environment
- Knowledge of responsible service of alcoholic and non-alcoholic beverages
- Knowledge of responsible conduct of gaming
- Exceptional communication and customer service skills
- Ability to create and maintain relationships
- Ability to work independently or as a part of a team
- Commitment to a 24-hour rotating roster across days, nights, weekends and public holidays
- Rights to work in Australia

Essential qualities & behaviour:

- Ability to communicate effectively (verbal and written)
- Excellent numeracy and literacy skills
- Efficient cash handling skills
- Ability to work as part of a team
- Ability to provide an effective approach to Customer Service delivery
- Strong work ethic
- Multi-tasking abilities
- Exceptional conflict resolution techniques
- Have integrity and be honest
- Must have RSA and RCG qualifications

**About the Benefits**
- Career development - we love to promote internally and between clubs
- Training - ongoing training opportunities are provided
- Parking - free and secure car parking (plus a discount on car washes)
- Health & Wellbeing Program
- Rewards & Recognition - you'll have access to generous rewards and recognition program