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Baggage Handler

3 weeks ago

Sydney, Australia Community Help Co Full time

**Baggage Handler**

This role is responsible for delivering Baggage Handling services on behalf of the employer to the Airline customers.

**Service Delivery**
- Deliver services to customers, ensuring compliance and safety regulations are met to the highest standards at all times.
- Load and unload passenger luggage and air cargo, bulk and/or containers/pallets, onto carts and/or dollies and the airport belt system.
- Responsible for courteous, prompt, accurate and careful handling of customer baggage, airfreight and company material, onto carts and/or dollies and the airport belt system.
- continuous lifting, loading/unloading, sorting and transfer of baggage, freight and company material.
- Represent both the Airline and the employer to the highest-level ensuring customer satisfaction.
- Report to the on shift Bagroom Supervisor in a timely manner on any issues or activities likely to influence operations or relations with airline customers.
- Ensure compliance with all Uniform & PPE requirements.
- Other duties as requested by your Manager.

**Management of GSE**
- Ensure the safe and secure operation of all equipment.
- Report equipment malfunction to the Supervisor on shift.
- Where qualified, operate Ground Service equipment (GSE) in accordance with correct procedures.
- Test all relevant equipment for serviceability before commencement of every shift and record results.

Desired Skills and Experience

**Essential**
- A valid Australian driver license with own transport to work.
- Physically fit and able to bend and perform manual lifting

**Desired**:

- A valid Aviation Security Identification Card (ASIC), or the ability to successfully obtain one.
- A valid authority to Drive Airside Card (ADA), or the ability to successfully obtain one.
- Competent in the operational requirements of Cabin Cleaning
- Understanding of the aviation industry

**Skills**
- Competent in the operational requirements of Baggage Handling
- Physically fit and able to perform lifting and bending
- Understanding of the aviation industry
- Excellent organisation and time management skills
- Working in a high-pressure environment and to strict timelines
- Customer focus to deliver exceptional service
- Ability to adapt to changing priorities and situations
- Able to work well in a fast-paced team environment
- Health and Safety Training
- Manual Handling procedures

Capable of Incident Report writing, in plain and clear English