IT Support Technician

At eStorm we are always looking for talented and motivated individuals to join us.

We value our employees and offer a great working environment. We encourage staff to attend industry events and we pay for vendor training and certifications.

**Main duties**:

- Providing Level 1 and 2 technical support onsite and remotely.
- Escalating jobs to level 3.
- Proactive support maintaining client IT environments.
- Assisting senior technicians.

**Essential to your success**:

- Excellent communication, problem-solving skills and telephone manner.
- A passion for all things technology
- 2 years' experience in a similar role.
- Microsoft Windows.
- Microsoft Server.
- Microsoft Office 365 Applications.
- Experience troubleshooting hardware issues.
- Experience managing network infrastructure.

**Advantageous to your success in providing 1st and 2nd Line IT Support**:

- Experience working for a Managed Service Provider.
- Experience with Mac OS X, and Linux, VOIP systems, Storage Systems and MDM solutions.
- Experience working in a data centre environment.
- IT certifications (i.e. Microsoft, Cisco, VMware, Apple)

**Benefits**:
On offer is an opportunity to join a growing organisation with lots of potential for your personal development, and of course a remuneration package that fits the position.

We have a positive and vibrant culture and a great team working environment with dedicated colleagues; where hard work goes hand in hand with fun.

Paid certifications and flexible training options allow you to develop your skills and career progression.

The successful applicant will require a reliable motor vehicle and current drivers' licence.
- Applicants must be Australian citizens_