Professional Services Consultant

Unlimited potential for professional growth
- Opportunity to develop skills & work with the latest technologies
- Be part of a high performing team
- 6 month Maximum Term Contract with the potential for extension

**About us**

Canon is the world's leading imaging organisation. As a Fortune 500 Company, we actively inspire people with imaginative ideas that enable you to connect, communicate and achieve more than you thought possible. When you join Canon Australia, you’ll find a rewarding culture that values you. You’re empowered to focus on your career progression and turn your goals into reality. You’ll be an integral part of the group’s success.

**About the Role**

The Professional Services team undertakes the delivery of services sold to Canon’s business customers. This may include implementations of hardware and software solutions, Project management and other consultancy services. Provide pre-sales technical support to the Sales teams on Canon and 3rd party Hardware and Software solutions as required. This Melbourne based role reports to the Manager - Professional Services & offers high degree of flexibility in operating.

**Scope of the Role**
- Implementation of Canon solutions
- implementation of solutions for customers incorporating both Canon and 3rd party products, ensuring any proposed solution is technically correct and meets the customer requirements
- Workshops, scoping and solution formation around Canon and partner products
- Ensure customer facing Projects Productivity and Efficiency on average are 100%
- Identify, document and report to Sales Change Requests and New Opportunities
- Provision of technical support to the Sales team during the pre-sales process
- Keep track of billable hours and feed information through to line Manager via relevant system
- Develop, maintain and implement methodologies and standards within the Professional Services team
- Coach other Services team members and Sales team in areas of expertise
- Project management of large implementations

**About You**

Key Skills & Experience include
- Minimum 5 years work experience in Information Technology, IT systems integration and/or Consulting;
- Specialist knowledge across one or more technologies / expertise with strong analytical skills. Able to contribute in a number of technical & consulting areas to complex customer situations & solutions.
- In depth knowledge of and experience with Standard IT environments and the protocols used.
- In depth knowledge of printing / imaging solutions with experience in Pre-Sales preferred.
- Reasonably high level of business and organisational understanding, as applied in the consulting and development environment.
- Ability to communicate well with all levels (internal and external) in both business and technical contexts.
- Proven ability to meet targets and deadlines effectively across multiple simultaneous project.
- Some experience in Project Management and Project Management methodologies, ideally with industry recognised certification.

In return we offer a supportive team environment where collaboration and support from your leaders and peers is the norm. We’ll invest in your development and long-term future and we can promise you a variety and enough challenge to keep things interesting across the wide variety of customers we support.

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

Successful applicants will be notified of next steps.