Performance - Chapter Lead, Integrated Channels

**Your business**

CommBank is recognised as leading the industry in IT and operations with its world-class platforms and processes, agile IT infrastructure, and innovation in everything from payments to internet banking and mobile apps.

Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million+ personal and small business customers. We offer market-leading products and services, supported by some of the world’s best systems and processes.

**Your team**

The Retail Banking Portfolio Optimisation team exists to optimise decision making by the Retail Leadership Team, to build a brighter future for all. The team is relentlessly seeking to improve the strategic quarterly planning process, performance oversight, financial governance and workforce management. The team is actively involved in shaping the future of change management at the Group, including design and implementation of tooling. We have a culture of fun, learning and a continuous growth mindset.

**Your role**

As a Senior Performance Manager, you will act as a trusted partner and advisor to your Technology and Crew General Managers. You will work with business delivery teams (Crews) to provide effective delivery oversight, manage governance rhythms and cadences, work with senior leadership to define and manage objectives and key results, provide business insight and strategic advice, and partner with RBS Executives, Finance and other key stakeholder groups on the following:

- Performance Reporting
- Planning & Forecasting
- Investment & Operational Decision Support
- Expense Management
- Business Intelligence
- Resource Management
- Line 1 Risk

**Your Impact**

You will be part of the Retail Bank’s Performance Chapter and Line of Business Leadership Team. The Performance Chapter is responsible for ensuring that the CBA Retail Bank has the strategy, portfolio and processes in place to deliver the Group’s vision and enable RBS’s ambitions.

**More specifically you will**
- Orchestrate the annual and quarterly planning cycle to achieve business outcomes and efficiency, contributing to the domain’s Annual Operating Plan and quarterly EGM Memos.
- Track and report progress against the domain’s and/or crew objectives and key results; leverage data driven insights to inform continuous improvement opportunities.
- Develop and manage a comprehensive workforce strategy for the domain and/or crew, ensuring alignment to business and financial targets while proactively identifying interventions to stay within workforce tolerances.
- Establish, monitor and enhance the domain’s operating rhythm, cadences and tools to optimise the flow of work, escalations and decision making.
- Support tracking of agility metrics working closely with the Agility practice to identify opportunities to improve execution, velocity and business value for the domain.
- Facilitate Domain governance forums and oversee compliance with delivery frameworks (including milestones, financials, business benefits and risks) to ensure the business is operating with Group policies.
- Analyse and interpret complex data and provide meaningful insights and recommendations to drive business decisions.
- Lead, coach and uplift the capability of your direct reports to ensure best in class and consistent practices across the domain.
- Lead the development of chapter practices, centralised operational procedures and tools, and support driving consistency and standardisation across all domains.
- Effectively develop and manage relationships with key stakeholders including your EGM, Crew Leadership, Retail Product and Channel distribution leaders, Finance, Compliance and Risk
- Manage high complexity and change, solve problems and operate with an enterprise mindset
- Act as a conduit across teams to facilitate information flow, ensure commitments can be delivered, and risks and issues are escalated.
- Ensure LoB adoption of the Group's group delivery framework, technology and methodologies.

**Your Skills and Experience**:

- A strategic thinker, problem-solver who thrives in a fast-paced, dynamic environment with a background in strategy, program delivery, finance, or consulting - highly desirable.
- Demonstrated experience in analysing data and performance, and dissecting metrics.
- Results-driven mindset and motivated by a relentless focus on performance, measurement, alignment of work to outcomes and continuous improvement.
- Strong leadership and interpersonal skills to effectively lead and collaborate with cross-functional teams and influence stakeholders at all levels, including ability to challenge the status quo.
- Excellent communication skills, both verbal and written, with the ability to present complex information in a clear and concise manner.
- Excellent financial management skills to ensure tracking and monitoring is accurate and maintained at all times.
- Comprehensive understanding of risk management in compl