Field Service Technician

**About the company**:
Minetek is an innovative and progressive organisation specialising in the design, manufacture, installation, and servicing of solutions for the industrial and resource sectors, both domestic and internationally.

With over 150 years combined experience, the business has successfully delivered thousands of projects worldwide for hundreds of clients.

**About the role**:
This position demands someone self motivated, reliable and committed to assist with the installation and repair of Minetek's Installations in Regional Western Australia.

We are also looking for a Field Service Technician to join our team here in North Sydney.

**Responsibilities**:

- Travelling throughout the region to various mining operations for regular on-site inspections and visits
- Auditing, testing, installation, commissioning, warranty and breakdown assistance of Minetek's Air, Sound and Water products
- Completing regional service and repair jobs to ensure they are completed to the customers expected level of quality and within the negotiated time frame
- Providing quick response solutions to technical issues that may arise during or post installation
- Liaising closely with key stakeholders to ensure the highest level of customer satisfaction is achieved
- Establish and maintain relationships with existing and new vendors and contractors within the region
- Providing assistance and guidance to service staff and Project managers on all project related matters
- Assisting with various operational requirements, assessment, process improvement and documentation as required
- Identifying opportunities for additional product sales and services through effective relationship management and networking
- Ensuring Minetek quality standards are upheld and that work is conducted safely and in accordance with company policy at all times

**Essential criteria**:

- Essential trade qualifications, experience working in a similar role and highly capable with equipment installs and troubleshooting
- Mechanical experience is essential
- A knowledge of the Australian mining industry, specifically the geography and ownership of operations in the region
- Excellent communication and interpersonal skills, with a positive, can-do customer service attitude
- An inherent technical aptitude with the ability to learn new products, understanding their capability and associated benefits that will support client relations
- Highly adaptable with exceptional fault finding and independent problem-solving skills based on the ability to gather and process information, consider alternatives and determine best plans
- Hands-on install supervision and coordination of field maintenance, utilising site personnel and subcontractors
- Consistently thinking ‘outside of the box’ to improve project deliverables, timelines and margin
- Strong safety management awareness with a passion for educating and promoting fundamental WHS practices in line with company policies and procedures
- Capable of developing strong networks and customer relationships by means of on-site meetings, technical presentations and project team interactions.

**Culture and benefits**:
Minetek is an organisation with strong company values, a business that cares about the personal and professional development of its employees. We work hard to provide a work environment that encourages open communication and collaboration, whilst remaining constantly mindful of what it takes to evolve a culture that will support long-term employee engagement.

**Job Types**: Full-time, Permanent

**Salary**: From $90,000.00 per year

**Benefits**:

- Professional development assistance
- Salary packaging
- Travel reimbursement

Schedule:

- 8 hour shift

Ability to commute/relocate:

- North Sydney, NSW 2060: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: In person