Client Service Delivery Manager

2 weeks ago

Melbourne, Australia Northern Trust Corp. Full time

About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

As part of the Australian Client Services team, the Client Service Delivery Manager (CSDM) supports our Superannuation & Government clients in relation to all aspects of Asset Servicing and Fund Administration.

You will respond to client inquiries and coordinate client activity. This will involve identifying solutions to support clients with their strategic objectives, including working through product and operating models, understanding their business objectives and acting as a key consultant to clients.

What you will do
- Manage the administrative and relationship needs of Superannuation, Sovereign and Government clients.
- Respond to inquiries from clients and coordinate client activity.
- Act as a key consultant to clients, assisting in formulation of best practices, redesign of processes, evaluation and implementation of Asset Servicing & Fund Administration services through creative ideas and problem solving.
- Ensure overall client satisfaction by facilitating efforts of the service team, coordinating resources to ensure timely deliverables and issue resolution, and effectively communicating client concerns/needs to partners.
- Develop a complete understanding of the clients’ business and operating model, strategic objectives, goals, and market challenges.
- Assist Relationship Managers in counselling clients on emerging issues, products/services, legal/regulatory changes, and general financial environment, translating the impact on client's activities, Asset Servicing and Fund Administration services.
- Participate in development of solutions to client needs, coordinate presentations, brings in experts when appropriate, and ensure smooth delivery of new services.
- Identify opportunity to improve existing processes resulting in increased productivity and strengthened resilience
- Travel to client locations on a selected basis for service reviews or new business opportunities as required.

About You
- In-depth knowledge of Asset Servicing and/or Fund Administration, supporting Asset Owner clients such as Superannuation or Sovereign Wealth Funds.
- Skills in negotiation, problem solving and client servicing are necessary to service the client relationship
- Excellent organisational and time management skills
- Attention to detail and client service focus

Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.

Reasonable accommodation


We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

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