Operations Manager

9 hours ago

Nambour, Australia Point Care Pty Ltd. Full time

**Company**: Point Care Pty Ltd (Registered NDIS Provider)

**Location**: Queensland

**About Point Care**:
Point Care is dedicated to enhancing the lives of people with disabilities, providing high-quality person-centred services and support under the National Disability Insurance Scheme (NDIS). As a family-owned business, w e are passionate about empowering our clients, fostering independence, and promoting inclusion in the community. We respect our clients and our dedicated support staff and seek to provide a positive experience for every stakeholder connected with our organisation.

**Position Summary**:
The Operations Manager will be responsible for the day-to-day operation of Point Care including service delivery, financial performance, compliance, employee management, asset management, partnerships, business de v elopment, and carrying out the board’s growth plan.

**Reporting to**: The Point Care Board.

**Direct Reports**: Client Service Managers, Client Relationship Officers.

**Works with**:
***Compliance, HR, and Intake.

**Key Responsibilities**:
- Full o versight of NDIS Operations: Oversee and manage all aspects of our NDIS operations e nsuring high standards of service delivery and operational excellence.-
- Systems Development: Develop, deploy, and maintain policies, processes, and systems to ensure management control is maintained and professional services are delivered across the organisation.-
- Business Development: Identify opportunities for growth and expansion. Collaborate with relevant teams to drive business development initiatives.**See attachment for more detail**

**Requirements**:

- Bachelor’s degree or higher in Business Management, Health Administration, or related field.
- Proven experience in an operations management role within the NDIS or healthcare sector.
- Strong understanding of NDIS guidelines and compliance requirements.
- Exceptional leadership skills with the ability to motivate and manage a team.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.

. Ability to work independently, prioritise tasks, and manage time effectively.

**Benefits**:

- Competitive remuneration
- Opportunities for professional growth within the organisation
- Access to ongoing training and development opportunities

. Very supportive Management Team

Educational background: Marketing, Accounting or related industry Experience: Sales and marketing. Skills: Strong communication skills. Knowldge: NDIS and Home Care Package Administrative and process management Training and Support Coordination Customer service

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