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Wfa - Injury Management Specialist

2 weeks ago

Osborne Park, Australia WorkFocus Full time

Company Description
**About WorkFocus Australia**

Since 1989, we have provided a range of services to minimise the social, physical, psychological and financial impact of workplace injury and illness and to maximise the health benefits of good work.

Our belief is that working delivers innumerable health, social and financial benefits.

Our goal is to seamlessly guide people through the recovery process to return to better health and productivity faster.

We build better lives through work and health.

**Job Description**:
**About the role**

As the Injury Management Specialist you will play a vital role in the success of the**_ Western Australian _**WorkFocus team by managing some of our largest customers. Drawing upon your extensive experience and strong profile within the industry, you will deliver services and implement Service Agreements with key customers requiring a specific focus as per business unit needs.

**As a valued team member, your responsibilities will include**:

- Maintain quality across customer as per SLA requirements in regard to rates, costs and durations
- Implement services as per Customer SLAs
- Coach team member to undertake work in accordance with customer requirements
- Complete internal and external customer critical case reviews to drive strategy and good rehab on all claims
- Represent WFA at public forums and on various committees as required

**Qualifications**:
**What you'll bring to the role**
- Qualifications and relevant professional registration in Occupational Therapy, Physiotherapy, Exercise Physiology, Psychology or Rehabilitation Counselling
- Significant occupational rehabilitation industry experience
- Specialist knowledge and skillset with a solid reputation and profile within the industry
- Demonstrated experience in the delivery of occupational rehabilitation services and strategic management of a portfolio
- Customer service orientation with experience managing customer service agreements
- Demonstrated ability to independently generate referrals and build portfolio
- Strong communication and interpersonal skills with experience training, coaching and developing others
- Willingness to travel (car and license essential)

Additional Information
**We recruit graduates, we nurture leaders**
- Career and Professional Development linked to your profession
- On the job support by on the ground leaders
- A training academy to keep your skills sharp and reach all CPD requirements
- Graduate program aligned to your profession

**We don’t hold you back**
- Opportunities to work in over 80 locations in Australia
- Ongoing flexible working arrangements - you’ll be equipped to manage your own time
- Tap into wider career opportunities of the broader group
- Career planning and mentoring program

**Work is a journey, not a destination**
- More than a job - join social impact teams
- Professional Development study options
- Paid Parental leave
- Assistance with CPD requirements
- Financial Incentive programs to reward you for your hard work

**To Apply**:
**You are welcome here**

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team. When you join MedHealth, we want you to bring your whole self to work - and we value your unique contribution.