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Car Park Attendant

3 weeks ago

South Brisbane, Australia Mater Group Full time

**Job no**: 501899
**Work type**: Casual
**Location**: South Brisbane
**Categories**: Property & Development

Build your career with Mater by providing a vital service to patients, visitors, and staff as a friendly and informative **Carpark Attendant**. This role will be offered on a **casual **basis.

**About the role**

The Car Park Attendant role is to provide service to patients, visitors and staff who utilise our car parks by way of friendly informative customer interactions, fast and accurate financial transactions, and clean and fully functional equipment and premises. The role oversees the daily upkeep of equipment to ensuring that the visitor experience is seamless and without incident.

**About Mater Car Parks**

Mater Car Parks offer approximately 3500 spaces across the South Brisbane campus to accommodate the requirement for parking for patients, visitors and staff who are accessing our facilities. These multi-level car parks are automated, which means patrons are required to pre-pay for parking prior to exiting, with several pay stations positioned at prominent locations for ease of use.

**Salary: $30.48 - $33.05 (Operational Officer Level 2) per hour plus superannuation + access to Salary Packaging access up to $15,900**

**What you’ll be doing**

While ensuring the visitor experience is seamless and without incident, the main duties of this position will include:

- Ensure the ability of visitors and staff to pay for their parking.
- Processing daily parking charges for visitors and staff.
- Use EFTPOS Machines and cash handling and monitor the Credit Card facilities.
- Explain and inform visitors of the various pricing options available and sell a variety of ticket options.
- Empty and fill the Automatic Pay Stations as required.
- Complete all cashiering procedures as outlined in the operations manual
- Inspect all equipment to ensure it is in working order and ensure an adequate supply of tickets in the ticket machines
- Respond to breakdowns of equipment, and fix the problem if possible
- Contact maintenance service providers to arrange any repairs necessary.
- Ensure all cleaning duties as outlined in the cleaning checklist are completed in a timely and thorough manner to maintain a clean work environment.
- Enter any maintenance required to be done by other Mater departments into the appropriate reporting mechanism.
- Keep the log book in the Customer Service Centre up to date with any activities in the car park.
- Provide directions to visitors to the various departments, wards and businesses on the Mater campus
- Undertake other duties within the scope of your skills, competence and training as directed.

**About you**

You will be a customer service professional with experience in a similar role within a busy environment. You will have an in-depth knowledge and/or mechanical understanding to be able to troubleshoot when required, ensuring the customer experience is a positive and inviting one.

**Please note this is not a security role and is not a full-time role.**

Essential
- Minimum 1 years’ experience in a retail environment preferably car park operation

Desired qualifications
- Prior Customer Service experience in high volume
- Experience in Car Park operational systems desirable.
- Cash handling experience
- Proficient in use of computers and electronic task management systems

**Why join us?**

Mater is Queensland’s largest and most innovative not-for-profit healthcare service, providing care for almost 700,000 patients a year across a network of 11 hospitals.

We are a leader in healthcare, education and research — and that’s because we employ exceptional people. **#MAKEYOURMATERMOVE**
- Via salary packaging arrangements, allocate some living expenses directly from your pre-taxable income and ultimately increase your take-home pay
- Access to package meal and entertainment expenses via salary packaging
- Access to leading education and professional development via Mater Education
- Access to our Employee Assistance Program and on-site pastoral care teams
- Discounts to local and national business/venues for Dining/Retail/Travel & Accommodation/Other
- Unlimited access to a multitude of discounted fitness facilities through Fitness Passport
- Access to on-site, discounted parking
- Discounted food and beverage at various campus cafés and coffee venues

**Advertised**: 04 Nov 2024 E. Australia Standard Time
**Applications close**: 11 Nov 2024 E. Australia Standard Time