Lounge Customer Service Supervisor

**Company Description**
Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic and international services. This involves a range of operational functions, including Pilots and Cabin Crew, Operations Planning, Aircraft Engineering and Maintenance, Freight and Airports Customer Services, and other corporate and support services including Safety, Workforce Planning, Finance, IT, HR, Marketing, Sustainability, Communications and a range of businesses that make up Qantas Loyalty.
- ** Challenge yourself in this supervisory role, playing a key role in** **achieving a seamless customer experience**:

- ** Directly contribute to the excellence of the Qantas Lounge by supervising and guiding those around you**:

- ** Permanent full-time opportunity, working across a 7-day rotational roster at Brisbane Airport**

Our customers come first. We’re constantly challenging ourselves to reimagine our customer experience and work hard to connect and build trust. Ultimately, our service should make people feel at home no matter where they are.

Our customer service function represents us on the ground and in the air. This is where memories are made - from welcoming our customers at check in, hosting them in our lounge, to looking after them on board, we deliver the best in service and customer care.

As the **Lounge Customer Service Supervisor,**you will provide appropriate coaching, mentoring and counselling for all team members on shift to ensure the maintenance of the customer service standards within Lounges. You will be the operational leader on shift and be responsible for guides the team through disrupts, operational issues and implementing customer recovery techniques where necessary.

In addition, the role is responsible for identifying financial, service, team performance, safety and operational issues and for the development and implementation of effective solutions.

**You’ll have -**
- Experience leading or managing teams in a dynamic operation
- Understanding of the Lounge and/or Airport Operations environment
- Demonstrated ability to lead teams through changing environments
- Superior verbal and written communication skills, including computer literacy skills
- Excellent time management and organisational skills
- High level of personal presentation
- Positive and energetic attitude
- Ability to prioritise work to ensure its completion with time restraints
- Understanding of all aspects of operational safety, security and emergency procedures
- Demonstrated commitment to managing a safe workplace
- Ability to work 7-day rotational roster

**Why Qantas?**

Our team take a positive attitude to everyday challenges and when we work together, we accomplish more than we could’ve ever imagined. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time.

**The Qantas employee benefits program offers amazing benefits that extend well beyond travel.**
- ** We love to travel**: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- ** We have flexible leave options**: Make use of leave and flexible working opportunities including**up to 18 weeks paid parental leave and additional purchased leave options.
- ** We’ll give you access to thousands of rewards**:Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- ** We’ll support your wellbeing**:Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.

Be a part of something special and play your part in the Qantas story - get in touch today

**Applications close: 11:59pm (AEDT), Tuesday, 28th January, 2025