Veterinary Receptionist

**About Us**

Belconnen Veterinary Centre stands out for its entrepreneurial vision, offering the most complete structure of clinical, surgical and diagnostic imaging services (Ultrasound, X-ray, CT, and endoscopy), led by a dedicated team, with excellent technical training and driven by passion for pets. Our sister clinic - Gundaroo Veterinary Centre, is a small but highly skilled team of vets and nurses all with a love for animals.

**The Opportunity**:
As the first point of contact for our clients, the **Veterinary**Receptionist** plays a crucial role in ensuring a welcoming and efficient experience for both our clients and their pets. Based in Belconnen Veterinary Centre and our sister clinic - Gundaroo Veterinary Centre. You will be responsible for managing front-desk operations, handling client communications, and providing support to our veterinary team.

**Key Responsibilities**:

- Greet clients and their pets with warmth and professionalism.
- Manage patient records, ensuring they are up-to-date and accurately maintained.
- Process payments, handle transactions, and manage invoicing.
- Assist with managing the clinic’s appointment schedule and coordinating with veterinary staff.
- Provide administrative support, including filing, data entry, and maintaining inventory of office supplies.
- Ensure the reception area is clean, organized, and welcoming.

**Qualifications**:

- Previous veterinary nursing experience or experience in a veterinary receptionist role is essential.
- EzyVet experience (preferred, not essential).
- Ability to travel between clinics as needed.
- Excellent communication and interpersonal skills, with a strong ability to provide exceptional customer service.
- Ability to handle multiple tasks and remain calm under pressure.
- A genuine love for animals and a compassionate attitude towards pet owners.
- Strong organisational and time-management skills with attention to detail.

**What we can offer**:

- Comprehensive induction and onboarding to assist you to transition into our team, with continual training and development opportunities.
- We are proud to be Great Place to Work - Certified
- Novated vehicle leasing options.
- Know that you are making a highly valuable contribution by caring for and achieving effective outcomes for our patients, clients, and the wider community.
- Alongside paid Parental Leave we offer Paid Purrental Leave - because we love our fur babies.
- VC Learning Academy - online learning portal
- Personal Wellness - Access to our Employee Assistance Program (EAP)