Omni Channel Analyst

**Work options**: Flexible

Super Retail Group is the proud owner of four iconic brands: Supercheap Auto, rebel, BCF and Macpac, and is one of Australia and New Zealand's largest retailers. The talent of our teams and their passion for providing an experience which inspires and enhance our customers’ leisure time drives our culture of innovation and opportunity.

**About the Role**

Reporting to the Head of Digital Experience, Insights and Analytics, the Omni Channel Analyst is responsible for developing, enhancing and managing data technologies, as well as reporting on insights for the Digital Experience team, Omni domain and divisional stakeholders. In this role, you will provide data driven customer insights in order to guide the Groups Digital Strategy and advise of performance.

Your key responsibilities will include but not be limited to:

- Sourcing and preparing data for analysis and performing standard business intelligence analysis activities.
- Using a visualisation product, as guided, to design and create data visuals.
- Owning, maintaining and enhancing the core Omni data platform for the Group.
- Implementation and maintenance of tracking technologies to capture and understand customer behaviour, and outcomes from optimisations.

**About you**

To be successful in this role, you will have:

- Proven experience in a BI Analyst / Reporting Analyst / Visualisation Analyst capacity
- Demonstrated expertise in using Google Analytics and Google Tag Manager
- Good understanding of Omni Retail / e-Commerce (essential)
- Understanding of digital technologies as well as mobile consumer usage and shopping behaviours
- Reporting and visualisation skills
- Experience in business requirements analysis and business modelling
- Understanding or experience with UX / CX design
- A keen interest in analysing and identifying customer behaviour trends
- Proven knowledge and interest in digital experience optimisation with a demonstrated understanding of how data is utilised to support
- Experience in collecting, analysing and validating multiple data types from multiple sources

Your ability to communicate effectively and engage with different stakeholders in the business will be key to this role.

**WHY JOIN US?**
- You’ll get to join for an organisation with a culture that is driven by innovation and creating awesome experiences for our customers and teams, and will get to work alongside a diverse team across Super Retail Group that is representative of the communities we work in.
- Super Retail Group is a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation holder.
- We are committed to your professional development and will support on-going opportunities for both learning and progression.
- You will get access to generous discounts across all Super Retail Group brands, as well as access to our Perks Programme, including discounts on Health and Wellbeing, Entertainment, Travel and Accommodation and more.
- You’ll get to work in a flexible environment with the opportunity to work from home.

**Our Culture of Inclusion**

Super Retail Group is proud to be an equal opportunity employer. We support, promote and celebrate diversity and we recognise the benefits a culture of inclusion brings to our workplace and customer experience.

**How to apply**

Video