Porter/valet

2 weeks ago

Gold Coast, Australia Mondrian Full time

**Company Description**
Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits.

Mondrian Gold Coast is set to debut on the sun-drenched esplanade of the iconic Burleigh Beach in 2025. This destination lifestyle precinct is a vision of some of Australia and the world’s most celebrated changemakers, risk takers and creative thinkers. Mondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia’s most iconic coastal destinations.

Join our cultural precinct of imaginative spaces that reflect sun, sand and surf enveloped around dynamic dining, entertainment, a cutting-edge spa with a world-class edge.

We’re seeking creatives, innovators and disruptors who challenge the status quo and ready to be agents of change as we usher in one of the most exciting, progressive and forward-thinking brands set to make Burleigh its home.

We are looking for** Porter/Valet** who will be responsible for delivering exceptional service to our guests upon their arrival and departure, ensuring a seamless and welcoming experience. Whether handling transportation arrangements, fulfilling special requests, or sharing local highlights, the Porter/Valet ensures each guest's needs are met with care and attention. This role requires a passion for service and a commitment to creating moments of connection, ensuring that every interaction feels personal and enriching.

**Main Duties/Responsibilities**:

- Greet guests upon arrival, offering a warm welcome and assisting with luggage, ensuring a seamless check-in and check-out experience.
- Safely park and retrieve guest vehicles in a timely manner while maintaining a high level of professionalism and attention to detail.
- Maintain up-to-date knowledge of hotel amenities, services, and local attractions to provide accurate information and recommendations to guests.
- Provide support to residents in the residences tower with any requests or services as needed, including luggage handling and other personalized assistance.
- Arrange transportation (e.g., taxi cab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed.

**Qualifications**
- Previous experience in a guest services or valet role preferred, but not required
- Excellent customer service and communication skills
- Knowledge of the Gold Coast region, including local attractions, restaurants, events, and cultural landmarks preferred, but not required
- Must be able to speak, read, write and understand English. Additional knowledge of international and local languages is appreciated but not mandated
- Friendly, approachable, and professional demeanour with a positive attitude
- Ability to work flexible shifts, including evenings, weekends, and holidays
- Current drivers license - Manual is preferred
- Must have full Australian Working Rights

**Additional Information**
**_
Mondrian Gold Coast _**_is an equal opportunity employer. We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential._

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