Health Advice Triage Team Leader

**About the opportunity**

You might think you already know a lot about Bupa. You’ll know we provide health insurance and aged care services across Australia. You’ve probably also seen our dental and optical clinics in your local shopping centres and heard about our partnership with Kids Helpline as well. But what you might not realise is that we also provide support to several government departments including delivering health advice to The Department of Veterans’ Affairs. Our role is to support the Department of Veterans’ Affairs (DVA) to meet the Nation’s commitment to care for our veteran and defence service community - the people who have served Australia in times of war and conflict as well as peacetime.

**About the role**

The Health Advice Triage Team Leader is responsible for leading and supporting a small team of Health Advice Triage Officers coordinating requests for clinical advice from DVA business areas. The Team Leader is accountable for ensuring accurate and timely processing of incoming and outgoing clinical advice requests to the clinical adviser workforce.

The Health Advice Triage Team Leader will:

- Lead and manage the day-to-day work of the team to ensure effective, efficient processes and a high level of client service to DVA business areas and to the clinical adviser workforce.
- Manage the staff within the team, including training and developing the performance of the staff and the team.
- Maintain process documentation, developing and implementing improvements as required. Help to develop program policies, procedures and resources, consulting and communicating with relevant stakeholders as needed.
- Ensure quality and timeliness of clinical advice submissions to meet business needs/performance indicators.
- Manage / respond to feedback regarding the processing of clinical advice requests.
- Prepare reports for senior management, identifying trends, opportunities for improvement and recommendations.
- Key point of contact for liaising with business area stakeholders/clinical adviser workforce on submission of clinical advice requests.

**About you**

We’re looking for a Health Advice Triage Team Leader with:

- At least four years’ proven experience working in a health administration role or experience in a health related role (e.g. Allied Health Assistant, ADF medic, paramedic, enrolled nurse).
- Well-developed organisational skills with proven ability to lead a high performing team and manage high volume workloads.
- Demonstrated ability to work autonomously and be proactive.
- Understanding of medical terminology.
- Demonstrated experience in the review / development of operational policies and procedures.
- Good analytical skills to identify business trends and provide recommendations to improve business practices.
- Excellent stakeholder engagement skills including sensitivity and judgement in dealing with client related issues

**You’ll enjoy all the benefits of working with Bupa in Australia including**:

- No more working weekends or nights
- Discounts on our health insurance, travel, car, home, contents, and pet insurance products as well as health services such as Dental and Optical
- A central CBD office location close to the train station, restaurants and gyms

Internal career progression opportunities - we are a big, global business. Your opportunities are endless

A career at Bupa is more than just a job. It’s an opportunity to make a real difference in the lives of our customers and communities. Our purpose, helping people live longer, healthier, happier lives, is what inspires us. It’s a promise to our customers to change lives for the better. Our people are at the heart of this. It’s their passion, ideas and commitment that will shape a brighter future for both Bupa and our customers.

Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention, and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply.