Client Services Officer Mcv Service Centre
6 hours ago
**About us**
Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission. Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the 'Courts Group'.
Our people enable the Courts Group to deliver on each jurisdictions own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.
The Magistrates' Court of Victoria (MCV) is the first level of the Victorian court system and is a jurisdiction within the Court Services Victoria. It has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state. The Court determines in excess of 300,000 cases per annum at 51 locations, equating to approximately 90 percent of all cases that come before Victorian courts each year. The Court aims to be an innovative, accessible, and responsive court that provides quality services to the Victorian community.
**About the role**
This role will provide front line digital and administrative services to court users across the multi-jurisdictional Magistrates Court of Victoria (MCV) Service Centre. To do this, you will be required to perform the following (but not limited to):
- ; work across three jurisdictions: Criminal, Civil & Intervention Orders
- ; refer or escalate complex enquiries as required
You will operate within a friendly and dynamic team environment, supported by a Team Leader and a team of Registrars.
**What's in it for you**
- ; We care about your health and wellbeing and have partnered with Fitness Passport, an initiative that allows you to access significantly discounted fitness membership program
- ; Peer Support Program designed to help create a safe and supportive workplace where colleagues look out for each other
- ; Koori staff network to enhance support for Koori staff and ensure that appropriate networks and services are readily available
- ; Ongoing professional development within a collaborative and supportive work environment
**About You**
You will be a highly effective communicator (both verbal and written) and have a genuine interest in the Magistrates' Court of Victoria legal system. Your other strengths will include:
- ; Strong interpersonal skills and an effective team player
- ; Commitment to delivering quality customer service
- ; Proficient with operating varying computer systems
**How to apply**
- ; resume
- ; a short cover letter
**Other information**
CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.
We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.
We aim to create a workforce that reflects the community in which we live.
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