Supervisor - Truck Bay

**Supervisor - Truck Bay**

**Description**

**Supervisor - Truck Bay**

Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what _#LifeAtCummins_ is all about.

We are looking for a talented Supervisor - Truck Bay to join our team in Pooraka, SA.

**In this role, you will make an impact in the following ways**:
Deliver a first-class service to our customers.
- Responsible for leading and mentoring a team of 6 technicians and apprentices.
- Ensure your team achieves its KPI’s to deliver results.
- Liaise with internal stakeholders to ensure a smooth process from beginning to end.
- Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and report any issues / incidents to the Service/Branch Manager
- Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens
- Being a hands-on tools Supervisor from time to time, with minor repairs

**To be successful in this role you will need the following**:

- Qualified Heavy Diesel Automotive Mechanic (Cert III) is preferred.
- Experience as a qualified technician, working with engine products.
- Some experience in a management capacity is ideal.
- Strong communication and organisation skills
- Previous experience in a customer facing role.
- Organisational skills and multi-tasking, in a high-pressure environment.

**Compensation and Benefits**
- Monday to Friday shifts (6AM - 2PM & 10AM - 6PM) with some Saturdays
- Competitive hourly rate paid as a permanent salary. Overtime available
- Relocation assistance offered from anywhere in Australia.
- Overtime & Loading penalties.
- Safety equipment / PPE provided.
- Uniforms provided and laundered.
- Tool allowance
- Comprehensive Cummins product training provided.
- Income Protection continuance insurance
- Discounts with select private health insurance, PC software/hardware and a range of vehicles.
- Annual remuneration review
- Participation in an annual variable compensation (bonus) program
- A range of personal and professional benefits
- Onsite parking
- Employee Assistance Program available to employees
- Paid Parental leave (Conditions apply)
- At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law._

**Qualifications**

**Skills**

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Develops talent - Developing people to meet both their career goals and the organization’s goals.

Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Situational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.

Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.

Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.

Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain th