Freight Forwarding

3 days ago

Brisbane, Australia People Group Full time

Great opportunity as a Customer Service Specialist
- Exceptional Team Collaboration
- Salary package up to $85,000 + Super

**Customer Service Specialist - Brisbane**

**Your New Company**
In the fast-paced world of logistics, this company stands out as a pace-setter across Australia and New Zealand. They offer complete import, export, and integrated services powered by smart teamwork, forward thinking, and a deep-rooted commitment to quality. Their clients don’t just get a service—they get a standout experience.

**Your New Role - Customer Service Specialist**
As an Customer Service Specialist, your key responsibility will be orchestrating flawless logistics solutions that continually reflect our unwavering commitment to customer satisfaction and industry-leading service.

**Your job duties & responsibility include but are not limited to the following**:

- Coordinating the movement and management of customer orders while working closely with overseas partners, service providers, and internal operations departments.
- Providing customers with regularly updated statuses of inbound orders and deliveries via order management systems and reports.
- Liaising with customers, carriers, service providers, and overseas partners.
- Ensuring ongoing customer satisfaction through effective and efficient responses to customer inquiries, issues, and concerns.
- Establishing and maintaining a strong rapport with customers and service providers.
- Providing direction and support to internal departments.
- Attending client visits when necessary.
- Providing quotations and maintaining client costings.

**What you will need to succeed**
- A minimum of 3 years of experience in Customer Service or end-to-end Import Operations with an International Freight Forwarder.
- Customer Service Specialist experience
- Excellent knowledge of import operations and customs procedures.
- Strong relationship-building experience with excellent communication skills.
- Exceptional attention to detail, coupled with strong analytical and problem-solving skills.
- Prior experience using CargoWise (CW1) is advantageous.

**What you'll get in return**
- Stable, long-term career opportunity with avenues for advancement.
- Attractive remuneration package, including quarterly bonuses.
- Enjoy free onsite parking and a suite of employee benefits.

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion

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