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Floor Attendant

2 weeks ago

Newcastle, Australia Light Years Full time

**Casual**:
**THE VENUE**

The Light Years brand was born in Byron Bay from a desire to bring a fun, modern Asian dining experience to the East Coast. Offering delicious share style food, unique cocktails, tropical interiors and friendly wait staff.

We are after experienced Floor Attendants to join our talented team in our beautiful palm-filled Newcastle venue.

***

The Floor attendant is responsible of all elements of Front of house service. The Floor attendant is in charge of Customer service & sections, following light years sequence of service, food & beverage quality control and team work.

**ABOUT YOU**
- Focusing on achieving the best customer service & showcasing Light Years to the highest standard possible.
- Experience in a fast paced and high volume venue
- Great work ethic and loves working with a team.
- Outstanding Customer service & relations
- Wine and Asian cuisine knowledge - _looked upon favourably, but not essential_

**BENEFITS**
- Fantastic salary, tips and staff discounts at all our venues
- A work life balance
- An opportunity for career development and growth

**KEY RESPONSIBILITIES**
- Checklists - Complete the Light Years opening & closing check lists. Ensure updated check lists are displayed in designated areas at all times;
- Customer Complaints - Handle all customer complaints when working on shift and improve customer experience in store. Always communicating with your manager about a customer complaint and taking guidance on how to deal with the situation. All customer complaints must be communicated with the manager on shift.
- Wine service - Learning wine service and basic wine knowledge.
- Opening & Closing the Venue - Present Venue in accordance to VM, correct lighting, music control, cleanliness, uniforms and all table presentation.
- Deep Clean - Fortnightly deep clean of FOH & BOH to be run by Restaurant Managers.
- Food & Beverage knowledge - must attend all training or group training to ensure knowledge of the menu is developed to full ability.
- Team work - Working with your team to create a fun and happy environment in house & with all staff.