Banking & Collections Supervisor

**Job Description**:
**About the role**:
We are currently seeking an experienced Banking and Collections Supervisor to join our finance team. In this role, you will be responsible for managing the entire cash collection process and overseeing a ledger with a high volume of debtors. You will ensure timely and effective debt management, minimise bad debt write-offs, and maintain a high level of customer satisfaction.

You will also have the opportunity to develop and implement new collections processes to improve efficiency, reduce risk, and optimise results. In addition, you will lead a team of two accounts receivable officers, responsible for daily cash allocations and other administrative functions within the finance team. You will provide guidance, support, and coaching to ensure their success, while also fostering a culture of continuous improvement.

Building and maintaining strong relationships with both internal and external stakeholders is crucial to this role. Previous experience within the Aged Care sector (CHSP) would be highly advantageous.

**About you**:

- Minimum 2 years’ experience in a Banking and allocation role.
- Proven track record of managing high volume debt collections in the aged care industry, especially under the CHSP Program - _highly desirable_
- Proven track record of managing small to medium teams managing high volume transactions
- Good working knowledge of Excel and a large ERP System
- Proven success in operationally oriented accounts receivable roles.
- Ability to meet strict deadlines
- Strong organisation and analytical skills
- Ability to build strong internal relationships including working within a multidisciplinary team
- Ability to work independently and proactively, identifying issues and potential solutions

**About KinCare**:
We have a 30-year track record of supporting older Australians to live independently. We’re committed to improving the quality of life and health & well-being for our customers through tailored in-home care services.

It’s really the people here who make it a great place to work. When you come to work for us, you can be sure that you will be inspired and challenged every day. Each day you will be surrounded by passionate, committed colleagues and get to build some meaningful connections. You will also receive the support and training you need for a rewarding long-term career. As a family orientated company, we believe time at work and at home matters. We are all about work-life balance and flexibility.

To learn more about what we can offer, please visit out Employee Benefits page.