Retail Store Manager

**About Us**:
Step into the future with PTC Phone Tech & Comm, Australia’s leader in Mobile & Tech Since 2009, we’ve grown from a family-owned business into a national success story with over 80 stores and 300+ passionate team members. Specialising in Phone Accessories, Device Repairs, and Specialty Electronics, we’re on a mission to provide the best smart device solutions and lead the industry forward.

Join us, and take your career to new heights in a dynamic, innovative, and hands-on environment

**About the role**:
We’re looking for a driven and people-first **Store Team Leader** to take the lead at our exciting **Wagga Wagga** store.

**To be successful for this role, you will**:

- Oversee the operations of multiple retail locations, ensuring they meet and exceed KPIs.
- Lead by example, performing device repairs and assisting customers to ensure top-tier service.
- Train, mentor, and inspire your team to achieve success.
- Collaborate with Area Manager and senior management to develop and implement sales and operational strategies.
- Monitor performance metrics, identify growth opportunities, and take action to maximise outcomes.
- Be the go-to leader for troubleshooting, problem-solving, and driving excellence.

**This Role Suits Someone Who...**
- Enjoys leading diverse teams in a fast-paced environment.
- Thrives on a mix of strategic management and hands-on technical work.
- Is passionate about technology and customer satisfaction.
- Values adaptability, continuous learning, and achieving goals.
- Experience with device repairs, computers or other is highly desirable but not essential.

**To Succeed in This Role, You Will Be**
- An Experienced Leader: With a proven track record managing retail locations or teams in a fast-paced industry.
- Hands-On: Confident performing device repairs and supporting customers directly.
- Customer-Focused: Dedicated to delivering an exceptional customer experience at every touchpoint.
- Results-Driven: Skilled at achieving and exceeding KPIs and sales targets.
- A Strong Mentor: Able to inspire, train, and develop store leaders and team members.
- Tech-Savvy: With a genuine passion for mobile and smart device technology.

**Company Values**

This role aligns closely with our company values. The** Store Team Leader** is expected to embody and uphold these values, setting an example for the entire team.

**Challenge**: Challenge, excel, succeed.

**Sincerity**: Say what you mean, do what you say.

**Simplicity**: Simplicity fuels success. Clear communication drives results.

**Teamwork**: One goal, one team, one dream.

**Trust**: Unleashing potential, igniting success.

**What's in it for you?**

**Competitive Salary & Bonuses**: Be rewarded for driving success.

**Professional Growth**: Develop leadership skills and advance your career.

**Hands-On Opportunities**:Showcase your technical skills with repairs and customer solutions.

**Supportive Culture**: Thrive in a collaborative, forward-thinking environment.

**Employee Benefits**:Enjoy staff discounts, ongoing training, and more

**Our Recruitment Process**

If you meet our criteria, we'll schedule a brief 10-15 minute phone call to discuss initial key questions and ensure alignment with role expectations.

Following a successful phone interview, we'll invite you for a face to face interview with a reporting manager.

At PTC, we prioritise fairness and inclusivity, and our HR team is committed to supporting you throughout your recruitment journey.

**A quick note**: Police checks form part of the onboarding process at PTC. If it's needed for your role, we’ll make sure the process is simple and well-supported

**Company Overview**:
More than a workplace: PTC is a community where teamwork, growth, and purpose drive everything we do.