Conductor - Ballarat

Business Unit:
**Conductors SUN-BAT**
- Function:
**Operations**
- Job Code:
**704223.2**

**Conductor - Ballarat**
- **Part-Time, Fixed-Term until January 2026
- Based at Ballarat Station
- $35.57 - $47.51 per hour + super + 4 weeks leave & 17.5% loading

V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge.

**About the role**

As a Conductor, you’re not just a member of the Customer Group, you’re the face of V/Line. V/Line Conductors ensure every journey is smooth, and enjoyable for our passengers. Conductors have people at the heart of their work and take pride in the positive impact they have on our customers and communities.

The Conductor role is highly autonomous therefore you’ll possess a level of maturity, previous success in operating in a safety and time critical environment and an absolute commitment to providing superior customer service.

This position is fixed-term part-time until January 2026 with a rotating roster. Shifts can start from 3:30am and can finish at 3:30am.

Depending on scheduling and business needs, you may be required to sign on and work at various stations along the Ballarat line with 80km of your Home Depot.
- Key Accountabilities include:_
- ** Customer Service & Information**: Be the go-to person for passengers, providing assistance and information to customers face-to-face and via a PA system.
- ** Train Preparation**: Ensure trains are ready for service, from cleanliness to functionality.
- ** Fare Management**: Handle ticket sales, check tickets, and provide face advice during train services.
- ** Platform Duties**: Oversee train departures and assist with luggage at stations.
- ** Coach Duties**: Manage coaches during planned and unplanned disruptions and events.
- ** Fault Reporting**: Manage and report any equipment or facility issues.
- ** Emergency Management**: Be prepared to handle service disruptions and emergencies.

The role is highly autonomous therefore you’ll possess a level of maturity, previous success in operating in a safety and time-critical environment, and an absolute commitment to providing superior customer service.
- New Conductors are offered the following:_
- Guaranteed 32 hours per fortnight
- The opportunity to pick up extra shifts scheduled across the roster
- Paid training rate $35.57 p/hr +super
- Qualified rate of $47.51 p/hr +super
- Generous leave loading
- Free Myki travel

**About you**

You’re a confident, customer-focused individual, with a background of face-to-face customer service, able to work a rotating roster including weekends, public holidays, and early and late shifts.

You know how to adapt your communication to different customer groups and handle difficult situations autonomously.
- Completion of Year 10 or equivalent.
- Valid Victorian Drivers Licence.
- Strong verbal and written communication skills and the ability to work within rules and compliance frameworks.
- Strong safety awareness.
- If your skills or experience don’t exactly match our listed requirements, we still encourage you to apply. We value diverse perspectives and believe in the potential for growth and development.
- Demonstrated alignment with V/Line’s values of responsiveness, integrity, impartiality, accountability, respect, leadership, and human rights.

**Why V/Line**
- In addition to free myki travel, we offer:_
- ** Community impact** - Make a genuine difference. Work in a role that connects Victorians, every day.
- ** Huge potential** - We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
- ** Dynamic environment** - V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
- ** Collaborative team** - You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.

As an equal-opportunity employer, V/Line is committed to creating a diverse, inclusive, and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability.

We proudly acknowledge First Peoples of Victoria. We acknowledge their ongoing strength in practicing the world’s oldest living culture. We acknowledge the Traditional Owners’ lands, waters, and skies on which we live and pay respects to their Elders past and present.

At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safe working standards.

Remuneration for this position will be in line with the V/Line Rail Operations and Administrative Employees Agreement 2023.