Regional Eoc Solutions Lead

**What you will do**:
This is an exciting opportunity to join our team and help build the future of our diagnostics platform that supports our service organization. This platform keeps Johnson controls on the leading edge of cost-effective, technically advanced service delivery business.

You will drive & influence the adoption and successful implementation and use of the Connected Chiller platform within Australia.

You will become part of the HVAC Domain Service provider team to provide advanced, innovative, cost-effective, and mission-supportive chiller services.

Partner with Solution Engineers and analysts with various skill sets including chillers diagnostics, HVAC general diagnostics, vibration, oil, refrigerant, and motor current analytics. The future will be focused on artificial intelligence and advanced machine learning.

**How you will do it**:

- Lead and/or work with country Service Leadership as well as in-country Service branch OBCEs to develop and deploy new and enhanced connected chiller solutions and services.
- Train other branch OBCE team members and field technicians on CEP data analysis, report generation and field support.
- Perform CEP Daily Dashboard Reviews and deep dive analytics on remotely connected equipment and work with branch OBCEs for alarm/CPI actions.
- Generate reports with observations and recommendations on the performance, condition, operation and maintenance of Connected Chiller equipment and systems.
- Reviews reports generated by others to ensure quality and accuracy.
- Work with branch OBCEs to generate L&M opportunities based on CEP dashboard alerts, alarms and low CPI scores.
- Lead and/or work on cross-functional teams to develop and deploy new services to be delivered by the field Team.
- Work directly with end customers to advise on maintenance activities driving additional revenue streams for JCI in the service business.
- Develop case studies based on solutions found or developed using the CEP that improve customer satisfaction and OB-PSA retention.
- Participant in regional OBCE calls and forums to share case studies and experience across APAC.

**What we look for**:

- University degree or equivalent combination of education and experience.
- Proven Service technical leading experience in past with more than 10 years
- Highly familiar with service domain and natures, with strong technical knowledge in HVAC, BMS and building systems.
- Solution selling mindset and familiar with HVAC/BMS/Service domains, has strong business development and strategy development successful records.
- Knowledge and familiarity with digital service offerings enabling connected building strategies.
- Experience and successful track record in driving change, preferably with experience in digitally-enabled Service.
- Proven track record in delivering the strong results with strong accountability and say/do
- Demonstrate leadership ability to operate effectively in matrix structure with strong influencing skills.
- Demonstrate strong skills in customer relationship building and management.
- Excellent communication and interpersonal skills, both internally and dealing with external customers and stakeholders.
- Strong people management, team building, performance management, strategic and operations planning, process management, negotiation, and relationship management skills.
- Demonstrated ability to work effectively within and across direct management lines (in a matrix environment)

LI-AR2
- JCI’s Diversity & Inclusion_
- Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands._