Alpha Portfolio Service, Officer

**Who we are looking for**
The Alpha Portfolio Services team is a dedicated global business team working with Clients, SSC IT, client service, and the business operations teams to ensure accurate end-to-end oversight of Front office and Middle Office Information Delivery to our clients. The **Alpha Portfolio Services team is responsible for ensuring the Investment book of records is accurately maintained and ensuring accurate client portfolios are reflected on State Street platforms. **The role will **interact with the Clients' investment operations (predominantly Front Office) and being a key liaison with various portfolio managers and internal SSC parties in identifying an issue as well as managing suitable resolution.** The role will need to i **nitiate and develop good communication and interpersonal relationship with business operations teams and IT and to maintain the high level of service that is currently being provided to all the clients.**

**Why this role is important to us**
The team you will be joining is a part of a global, cross-divisional group under State Street Global Delivery. Our clients are faced with challenges of expanding globally, seeking new sources of growth and innovation, managing an increasing amount of data, facing cost pressures and keeping pace with regulation and risk. As a result, we need to meet the needs of our client - we need to make sure that we are providing relentless delivery for our clients.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

**What you will be responsible for**
- Ensure client queries relating to the recordkeeping system and client file deliveries are tracked, with proactive management to ensure timely response and resolution.
- Investigate and resolve operational problems and various IT issues (e.g. Asset servicing, Trade Operations, Client Reporting).
- Assist in transitioning and onboarding new clients.
- Analyze, track progress, review and sign off the change request from both internal and external clients; or for process improvement purpose.
- Communicate effectively on issues / problems to the Client and to SSC management and ensure proper and timely follow-ups to ensure resolution.
- Support the month end close processes associated with correctly reporting and independently validating month end positions in a timely manner, including but not limited to adjustments.
- Provide guidance, support, act as resource and assist team members from multiple operational areas.
- Complete system testing for Change Control enhancements.
- Take ownership of issues to resolution; engage teams as needed to gain consensus.

**Education & Preferred Qualifications**
- Extensive asset management experience, including investment operations.
- Experience in fund accounting/NAV calculation will be a plus.
- Broad and in-depth understanding of standard, methodologies, processes, systems and technology necessary to support investment management operations.
- Experience of writing and reviewing business specifications and data mapping.
- Product knowledge in Equity, Fixed Income, Derivatives, FX, OTC.
- Excellent analytical skills are essential for this role.
- Experience in writing SQL is desired.
- Excellent verbal and written communication and presentation skills in English to audiences of different sizes and levels of seniority.
- Flexibility in working outside of your responsibilities and areas of expertise.
- Strong MS Excel, Access, Word and PowerPoint skills are necessary.
- Self-motivated, adaptable and show initiative in different circumstances and under pressure.
Extensive asset management experience, including investment operations.
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**About State Street**
**What we do.**State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

**Work, Live and Grow.**We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

State Street is an equal opportunity and affirmative action employer.