Vip Services

**Company Description**:

- Join_ **Sofitel Noosa Pacific Resort** today

Sofitel Noosa Pacific Resort welcomes guests into a world of luxury blending French Art de Vivre and local culture. We are proudly one of Australia’s leading 5 star resorts. With 176 rooms, our resort features award winning facilities and service offerings including the Noosa Beach House Restaurant & Bar, the Cabanas poolside experience, Riviera Bar & Lounge - the only cocktail bar overlooking the Noosa River - plus extensive conference & events facilities and our luxury Aqua Day Spa.

Your goal as VIP Services - Team Leader is to support the creation of exceptional guest experiences right across the Resort. In this hands-on role, you will provide support to the VIP Service team ensuring smooth and seamless operations, as well as having a strong focus on VIP and loyalty guests at all times.

Key tasks include:

- Daily liaison with guests and VIP’s, working with relevant departments to ensure smooth guest transition and recognition.
- To provide a warm sense of welcome and departure to all guests, with a focus on VIP guests, regular guests, long stay guests, members of Accor marketing programs and guests celebrating special occasions by maintaining a contact point to assist them during their stay.
- Supports the team with day to day administrative tasks, ensuring checklist tasks are completed daily.
- Plans the teams daily requirements / run sheets.
- Assist and facilitate the management of all VIP reservations and bookings including cabana bookings.
- Coordinate the correspondence of all contactable guests prior to arrival to arrange special requirements for upcoming stay.
- Ensure guest profiles are being updated with accurate relevant information.
- Encourage a spirit of innovation within the department to deliver bespoke and personalized luxury experiences to our guests.
- Assist the Director of VIP Services and VIP Services Assistant Manager to engage and lead the VIP Service team.
- Proactively & reactively respond to in-house guest priorities or requests, supporting the Assistant Managers with service recovery as required.
- To act as a point of contact for the department in the absence of senior leaders.

**Qualifications**
- Service oriented with several years’ experience in a luxury brand environment.
- An experienced leader with a desire to grow and develop within the role.
- Creative in their approach and understands how to deliver unique and memorable experiences, building loyalty and return custom.
- Calm and able to work well in a fast-paced team environment.
- Strong communicator with proven problem-solving abilities and exceptional attention-to-detail.
- Flexible to work a part-time rotating roster including some early mornings, evenings, weekends and public holidays as required.

**Additional Information** Our Benefits**:
We offer fantastic employee benefits, including some amazing and generous Ambassador Discounts across all of our Accor brands worldwide
- ** Work Your Way** with flexible working arrangements
- ** Complimentary **Daily Continental Breakfast
- ** Complimentary **Fortnightly Lunches
- ** 30% discount off your food & beverage** at Accor properties worldwide
- ** Generous Accommodation discounts **at Accor properties worldwide
- Industry-renowned Accor Hotels Academy Professional **Training and Development**:

- Accor **10 weeks** **paid parental leave**:

- Be part of a global team of hospitality professionals
- Rewarding work environment with a dedicated Leadership team
- Work, travel and promotion opportunities across the Accor Brand

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

ACCOR is the world’s largest and fastest-growing hotel group with a network of more than 4000 properties in over 90 countries. We offer exceptional opportunities for career development across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS