Assistant Relationship Manager, Brisbane

**Job Title**: Assistant Relationship Manager, Brisbane - Suncorp Bank
**Req ID**: 83044
**Department**: SB Commercial
**Division**: Suncorp Bank
**Location**: Brisbane
About Us
About the Role
As an Assistant Relationship Manager in Business Banking, you’ll play a key role in supporting the District Manager and/or Relationship Managers to provide value to business customers across Agri, Commercial and Small Business channels in each regional market. You will support with managing and growing our portfolio of business customers.
We have multiple opportunities available across our Brisbane North and South regions.
**Role Type**: Permanent
**Role Location**: Brisbane or Gold Coast
**Work Hours**: Full-time
What will your day look like?
As an Assistant Relationship Manager, you will have the opportunity to:
Assist the District Manager or Relationship Manager to manage our relationships with customers within their assigned portfolio tier.
Attend to client queries, ensuring all queries are responded to in a timely and professional manner and in keeping with established service standards.
Assist the Relationship Managers with miscellaneous administration of the customer portfolio ensuring all documentation and customer files are maintained in accordance with Suncorp Bank's policies and procedures.
Extract and analyse financial statements, cash flow forecasts and other complex financial reports, providing accurate assessments.
Identify an acceptable level of lending risk, in line with our Risk Appetite Statement, and to maximise profit from that transaction.
Support and demonstrate a risk management culture in line with Suncorp Bank's values.
Proactive identification and escalation of risks and issues related to your role responsibilities.
Comply with our complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
Build strong and genuine relationships with key stakeholders and work collaboratively to drive a ‘one team’ approach ensuring effective support and service delivery, and achieving customer and business needs.
Contribute to developing a positive and proactive Safety and Wellbeing culture including meeting all safety and wellbeing compliance requirements.
Engage in initiatives and opportunities to continuously build skills, knowledge and capability.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Tertiary qualifications in business, commerce, banking or finance are preferred but not mandatory
Demonstrated experience in customer growth and retention within financial services
Strong emphasis on customer-centricity, with excellent interpersonal skills to build relationships and influence others effectively
Proficient in conveying information clearly and confidently, both verbally and in writing, alongside strong problem-solving abilities to analyse and break down complex issues
Strong analytical skills with attention to detail
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
Suncorp Bank is a proud part of the ANZ Group and a place where you’ll be doing work that really matters. That’s because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.
Our team members’ wellbeing is a top priority and we know it’s the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.
Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.
Job Posting End Date
12/01/2025, 11.59pm, (Melbourne Australia)