Customer Relationship Officer
2 weeks ago
About the role
Regulatory Programs and Services (RPS) is a Division of the Department of Transport, that supports the delivery of registration and licensing and other regulatory operational services, including compliance and assurance for road transport regulation underpinning safety and productivity in Victoria.
The Strategy, Performance and Operational Policy Team provides strategy, planning and performance including regulatory portfolio strategy, governance, financial planning and performance. The team also supports Ministerial and Executive Services and escalated complaints management including internal reviews.
Key Selection Criteria & Accountabilities
- Exercise professional judgement and take ownership for case management and customer resolution
- Exercise judgement to provide advice to stakeholders in relation to policies and procedures.
- Provide high level customer service to respond to customers in a timely manner
- Identify and initiate opportunities for innovation and continuous improvements to systems, processes or work practices
- Use conceptual and analytical skills to develop solutions to moderately complex problems to resolve customer complaints and queries
How to Apply
This position requires the successful employee to provide evidence of being fully vaccinated against COVID-19, or medical evidence which confirms the individual is unable to receive a dose, or a further dose, of a COVID-19 vaccine due to a medical contraindication or an acute medical illness. To be considered up to date vaccinated, you must have been administered COVID-19 vaccines as determined by the Australian Technical Advisory Group on Immunisation (ATAGI). DoT is requiring all staff to be Vaccinated and to have had Booster Vaccination (Triple vaccinated as a minimum).
Information provided to the Department of Transport will be treated in the strictest confidence
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