On-site Technician

About the job On-site Technician

**We are Fujitsu**

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

**About the role**
- Next step in your career
- AGSVA clearance essential
- Locations: Sydney. Canberra, Bandiana (VIC), Rockingham (WA)

Are you early in your IT career and looking to take the next step in a secure, high-impact environment? Join our team supporting Defence and gain more experience across a broad range of technologies all while building a career with purpose**.**

We are seeking a motivated **On-Site Technician (**Entry-Level with 1-3 years experience) to provide hands-on support to end-users and infrastructure in a highly secure Defence environment. You'll work across hardware, software, networks, and more, with strong mentoring and training opportunities to grow your technical skillset.

**About the role**
- Support of desktop, infrastructure and services across multiple technology streams including, Hardware, OS, Software, Networks, Server, Print etc.
- Respond to and resolve incidents and SRs within agreed SLA and follow Fujitsu breach reporting process for any failed SLAs;
- Asset refresh, relocation deployment and decommission maintaining data integrity within the CMDB;
- Maintenance and housekeeping of customers physical infrastructure including but not limited to desktop equipment, peripherals, telephony, print devices, audio/visual conferencing equipment;
- Manage customer expectations by keeping them updated as their case progresses, notifying of any delays;
- All customer interactions and activities are logged and maintained in the correct client ITSM tool;
- Ensure prompt escalation of any operational issues;
**About you**

**Essential Knowledge, Skills and/or Experience**
- 7 months to 1+ year minimum experience with supporting End User Devices at level 1+ this can be remote support.
- Level 1 and level 2 technical knowledge of hardware and peripherals i.e. laptops, notebooks, workstations desktop PCs, printers, media and audio-visual equipment BYOD and mobility.
- A basic understanding and knowledge of Active Directory, Microsoft Exchange, SCCM, End-Point Imaging.
- Demonstrated entry level or basic working knowledge of basic IT infrastructure and network equipment i.e. routers, switches, servers, virtualization, VPN, RSA, Citrix, VMware, Hyper-Converged Infrastructures
- Strong verbal and written communication, ability to articulate technical information to the target audience.
- Ability to work well within a team while fostering relationships and partnerships.
- ** Must hold current or reinstatable AGSVA clearance**

**Why Fujitsu?**

We are an organisation with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
- We put people first. We believe in the power of diversity to drive innovation and our AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
- We offer tailored career paths across our global organisation to support your professional and personal growth.
- Our customers trust us. We have an excellent reputation across the region and globally.
- Best in class reward and recognition programs flexible work, volunteering leave and more.
- We live our values of aspiration, trust and empathy, all day, every day.