
Overnight Customer Care Representative
3 days ago
Company Description
The Animal Referral Hospital is one of the most respected emergency and specialist veterinary hospitals in Sydney. Located in Homebush in Sydney’s Inner West, we offer a wide range of specialist services and provide 24-hour emergency and critical care to referring Veterinarians and the public. We pride ourselves on offering the highest standard of patient care with a focus on offering our clients gold standard customer service.
**Job Description**:
An exciting opportunity for an experienced Customer Care Representative to join our ARH Homebush team on a part-time basis for overnights
- Are you a night owl?
- Are you a superstar Customer Care professional?
- Do you love working with people and animals?
Calling all night owl Customer Care Superstars with a passion for animals
Maybe you are a vet nurse looking for a change of pace or come from a human medical reception role and are looking for something a bit different?
**About your new role**
Due to ongoing growth in the business we need YOU to join our Customer Care team. Reporting to the Customer Care Team leaders the duties include:
- Handling high volumes of inbound calls.
- Liaising with referring vets.
- Welcoming clients and their pets to the hospital.
- Booking and managing appointments.
- Invoicing and taking payments - including cash and EFTPOS.
- Processing payments on Vetpay and Medipay finance platforms.
- Data entry and requesting documents from referring vets and clients.
**About You**
- You will be part of team that is the key interface between our clients, their pets, and with hospital staff.
- A solid professional background in customer service (min 2 years is essential).
- Have experience in reception or high-volume call centre environment.
- You thrive in fast paced environments and can remain calm under pressure or during busy times and emergency situations.
- Well-developed computer skills with accurate data entry.
- Experience with RxWorks is highly desirable but not essential
- Experience with appointment entries, invoicing, and taking payments.
- Willingness to go above and beyond during busy times.
- You can think outside the box Have great multi-tasking, time management and problem solving skills to achieve best possible results.
- Amazing attention to detail
- Friendly, warm and professional phone manner with the ability to converse with a range of different people with compassion and empathy
- Experience dealing with difficult clients
- Strong interpersonal and relationship skills
- Enjoy working in a close knit team and be team focused
- Have availability during busy peak seasons Christmas, Easter, and school holidays and be flexible in picking up additional shifts to support your team
**We Offer**
This position offers an opportunity to work with some of the best clinicians in their field, in a professional and challenging yet enjoyable workplace. A competitive salary plus:
- Advanced roster to support a work and home-life balance
- 2 weeks full-time training
- Job security
- Discounts to Hills Products for your pet
- Free on-site parking and close to public transport
- Leave entitlements - 4 weeks annual leave, personal/sick leave, carers leave (all leave benefits as per award)
- Continuous education program
- Free annual influenza vaccination
- Free access to confidential Employee Assistance Program LifeWorks 24/7
- Petbarn discounts
-
Customer Care Representative
1 day ago
Homebush, Australia Animal Referral Hospital Full time**Job Description**: **Customer Care Representative** The Animal Referral Hospital Homebush is a leading veterinary facility dedicated to providing high-quality and compassionate care to pets. We are seeking a Customer Care Representative to join our team and contribute to our mission of ensuring the well-being of animals. As a Customer Care...
-
Customer Care Representative
1 day ago
Homebush, Australia Animal Referral Hospital Full time**Job Description**: **Customer Care Representative** The Animal Referral Hospital Homebush is a leading veterinary facility dedicated to providing high-quality and compassionate care to pets. We are seeking a Customer Care Representative to join our team and contribute to our mission of ensuring the well-being of animals. As a Customer Care...
-
Customer Experience Representative
1 day ago
Homebush, Australia CAE Full time**Role and Responsibilities** **Customer Experience Representative** We are opening a new training centre in Sydney, with world leading flight simulator training facilties for airlines. As our Customer Experience Representative you will be the first point of contact for staff, customer and interested parties regarding site related issues. You will play a...
-
Customer Care Representative
2 weeks ago
Homebush, Australia Animal Referral Hospital Full timeThe Animal Referral Hospital is one of the most respected emergency and specialist veterinary hospitals in Sydney. Located in Homebush in Sydney’s Inner West, we offer a wide range of specialist services and provide 24-hour emergency and critical care to referring Veterinarians and the public. We pride ourselves on offering the highest standard of patient...
-
Customer Care Representative
1 week ago
Homebush, Australia Animal Referral Hospital Full time**Job Description**: The Animal Referral Hospital is one of the most respected emergency and specialist veterinary hospitals in Sydney. Located in Homebush in Sydney’s Inner West, we offer a wide range of specialist services and provide 24-hour emergency and critical care to referring Veterinarians and the public. We pride ourselves on offering the highest...
-
Customer Service Representative
7 days ago
Homebush, Australia The Automotive Group Full time**FREE PARKING ONSITE!**: - **Homebush Location**: - **$32.00 per/h + comm.**: - **Gtd 15hrs per week (8.00am to 11.00am)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.**: - **Free Parking** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25...
-
Homebush - Customer Service Representative
3 days ago
Homebush, Australia Weploy Full time**Weploy Benefits!**: - Hybrid and work-from-home opportunities - Permanent position with competitive salary - Immediate start for all skill and experience levels - Progress with a leading Australian brand! Get placed in dynamic roles straight away, with attractive pay, that aligns with how and where you want to work, with Companies you want to work...
-
Sales Representative
1 week ago
Homebush West, Australia Brandis Hire Full time**Sales Representative - Brandis Hire** **$100K Base + Super + Uncapped Commissions | Full-Time | Homebush West, NSW** Are you a proven sales performer who thrives on closing deals and building lasting client relationships? Brandis Hire is expanding fast, and we’re looking for **hungry salespeople who want it**. If you’re ready to push hard, back...
-
Customer Service Officer- Logistics
1 week ago
Homebush, Australia Alexander Appointments Full timeHomebush - Monday to Friday 8am-4pm - Full time hours Customer Service Officer - Logistics - Homebush location - Monday - Friday 8am-4pm - Full time hours | $32 per hour + Super Due to internal promotion, we have an opportunity available. This is a fast-paced environment where two days aren’t the same. Located in Homebush, this is an excellent...
-
Sales Development Representative
2 weeks ago
Homebush, New South Wales, Australia Xref Full time $70,000 - $120,000 per yearCompany DescriptionXref is a global, best-in-class HR and recruitment technology company that empowers organizations with people-focused feedback to make great decisions. Our platform supports every stage of the employee lifecycle—from hire to retire—through automated reference checks, employee engagement surveys, and exit surveys. With a passionate team...