Warranty Administrator

About the company
Mercedes-Benz is a premium passenger car dealership, a subsidiary to the CMV Group of companies. As an equal opportunity employer, Mercedes-Benz seeks the best, most talented people available. We pride ourselves on our commitment to customer service and an outstanding ownership experience.
Your New Career Starts Now
We are seeking a professional Warranty Clerk who has an eye for detail in this fulltime role based at our Mile End dealership. You will manage and process warranty claims through to completion in line with manufacturer guidelines, established procedures and timelines. As an integral part of the Service team, you will contribute to customer satisfaction and loyalty by seeking prompt and satisfactory resolution to all warranty claims.
What we can offer you - Amazing Employee Benefits
- Competitive and above award hourly rate $$$
- Excellent working conditions and company culture
- Close knit and friendly team
- State of the art dealership
- Focus on your wellbeing with CMV care including access to CMV Care & the CMV Peer Support Program.
- Discounted Corporate Income and Health Insurance through multiple partners to suit your individual lifestyle.
- Opportunities to support community partnerships with our Group CMV Foundation
- Enjoy annual company dinners and picnics

What you will do
- Cost all warranty jobs on a daily basis and communicate with service department
- Ensure all manufacturer authorisations are received prior to repair work being started
- Manage the storage of all claimed warranty parts to manufacturers requirements
- Ensure future bookings have all outstanding recalls and manufacturer updates added to job cards
- Provide accurate invoices in a timely manner & customer, vehicle and billing details recorded.
- Verify the authenticity of warranty claims and investigate any discrepancies or issues
- Review warranty claims to ensure they meet the criteria outlined by the manufacturer
- Provide support to all technicians ensuring service reports provide the required explanations of repair work completed
- Warranty claims and associated correspondence are documented fully in the company system

What you bring
- Microsoft Office Suite - computer literacy & data entry skills
- Previous administrative/retail inventory experience
- Good communication and organisational skills
- Attention to detail, initiative and time management
- Ability to work under pressure and meet deadlines
- Good with numbers

Who is Mercedes-Benz Adelaide?
Mercedes-Benz Adelaide is a subsidiary of the CMV Group, which is family owned and has been established for over 90 years. It is a very diverse Group, holding over 70 separate business units and employing nearly 1800 staff nationally, and is continuing to grow.
Mercedes-Benz Adelaide was established over 70 years ago in the heart of the Adelaide CBD and was known as BEA Motors. It acquired the eastern suburbs Mercedes-Benz franchise Chateau Moteur in 2007 and was then acquired by the CMV Group in 2012. The brand began expanding in 2015 with the launch of the AMG Performance Centre, plus in 2016 the acquisition of the Mercedes-Benz Vans franchise, and a year later opened its second Mercedes-Benz franchise at Unley.
Today the three locations employ over 130 people and have received Mercedes-Benz Australia’s highest award for excellence in 2020, 2021, 2022, 2023 & 2024. As part of the CMV Group, our success is driven by our core values; Safety First, Can Do, Ask The Question, Do the Right Thing and Mutual Respect. These are applied in equal measures to our employees, customers and the community and demonstrated by everyone within our businesses.
How to apply
If you have the skills and experience necessary and want to become an important part of our successful team then please click "Apply" to submit your cover letter and resume.