Procedural Analyst

About us
Early Learning Management (ELM) is looking for a full-time Procedural Analyst who will help us improve how we work. You’ll partner with senior leadership across Development, Operations, Finance & Client Engagement to evaluate, design, document, and embed efficient workflows and systems. This role is all about analysis, continuous improvement, and helping ELM deliver consistent, scalable operations as we grow.

**Salary & Benefits**:
− Opportunities for professional development & recognition of prior learning.
− Strong internal support and mentorship from senior leadership.
− Collaborative work culture; tools & systems in place to help you succeed (Asana, Google Workspace, etc.).

**About ELM**:
Early Learning Management (ELM) is a leading national childcare management company. We support a growing network of (over xxx number) childcare centres across Australia, and are committed to operational excellence and consistency in the way we service partners, new centres, and clients. If you enjoy problem-solving, making real impact on systems, and working in a team that values structure and improvement, you’ll fit in well here.

**Key Responsibilities**:

- Review, evaluate, and document existing workflows and procedures across Development, Operations, Finance, and Client Onboarding to identify gaps and improvement opportunities.
- Map onboarding and hypercare processes, making recommendations to senior leadership for process standardisation and efficiency.
- Monitor client feedback, risk data (e.g. RAG models), and operational performance to identify systemic issues and propose solutions.
- Assist with implementing approved process improvements, including creating documentation, training teams on new workflows, and ensuring consistent adoption.
- Liaise with internal stakeholders (COO, CDO, Finance, Operations) to ensure changes are aligned with business priorities and scalable for growth.

**Skills & Experience Required**:

- Minimum ~2 years related experience in roles involving workflow/process analysis, organisational improvement, systems evaluation.
- Demonstrated ability to analyse data, workflow charts, job descriptions, reports etc., and translate into actionable process improvements.
- Strong written and verbal communication—you need to explain findings, write procedure documents, share recommendations.
- Proficiency with tools for project/workflow management (e.g. Asana, Google Workspace) and ability to use them analytically.
- Ability to work collaboratively with multiple stakeholders and manage change.

**What We’re Looking For**: _(Nice to Haves)_
- Formal training or certification in process improvement, change management, Lean/Six Sigma, or similar.
- Experience with process mapping tools or system-documentation migrations.
- Experience in client risk tracking and operational improvements in a service or management context.

**How to Apply**:
Please submit your resume and a short cover letter explaining:

- Examples of times when you analysed workflows or systems and delivered improvements.
- How you handled implementing process changes — especially engaging stakeholders and ensuring consistent adoption.

Pay: $75,000.00 - $85,000.00 per year

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Molendinar QLD 4214